Description We are seeking a detail-oriented and motivated Collections Specialist to join our clients team. In this role, you will be responsible for the collection and resolution of overdue invoices by making daily collections calls to identified accounts and answering incoming customer calls in a timely and professional manner. You'll work to establish mutually agreeable payment plans, troubleshoot and resolve billing concerns, and minimize the need for escalation. The Collections Specialist will generate aging reports, provide detailed commentary on past-due balances for management review, and maintain strong customer service standards in collaboration with our internal sales and contracts teams. Additional duties include preparing billing adjustments, requesting refund checks, monitoring payments, following up on disputes, and continuously seeking process improvements with a customer-first mindset. This role also acts as a backup for the Billing and Collections Administrator and the Customer Satisfaction Specialist, handling invoice preparation, statement distribution, and customer service support. The ideal candidate will have at least 2+ years of dedicated collections experience, excellent communication skills, strong organizational and time management abilities, and proficiency with Microsoft Office applications. A flexible, team-oriented attitude and the ability to perform under pressure are essential for success in this position. For immediate consideration please call Allison Brown at 508.205.2121 Requirements • Proficiency in Accounts Receivable (AR) functionality, demonstrating a thorough understanding of AR concepts and principles. • Experience in answering inbound calls, with the ability to handle customer queries effectively and professionally. • Familiarity with various billing functions, including the ability to process, track, and record payments in a timely and accurate manner. • Strong knowledge of collection processes, with the ability to follow and implement these procedures to ensure the recovery of outstanding payments. • Proven experience in B2B collections, demonstrating a capacity to negotiate and liaise with other businesses to manage delinquent accounts. • Prior experience in a Collections role, showcasing a track record of successful debt recovery and a strong understanding of the collections industry. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .