Description As a Collections Specialist, you will support Amazon’s strategic/Reseller/Standard customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment. Amazon seeks a Collections Specialist with at least 5+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line. This role will require for the successful candidate to: - Manage a portfolio of strategic/Reseller customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues. - Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. - Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. - Managing and resolving invoice discrepancies to ensure timely and accurate receivables. - Managing internal and external Accounts Receivable inquiries. - Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. - Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. - Understand the pain points of customers and solve our customer’s problems. - Providing prompt, efficient, detailed, customer-oriented service to customers. - Escalating when appropriate to direct manager and/or senior leaders. - Keeping detailed notes, task creation and reminders in our collections tools. - Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement. - Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. - Analyze trends and suggest process improvements. - Perform other projects and duties as required. Working Conditions: - Normal Office Environment. - Report daily to the Pasay office as required by the business or operations. - This role will primarily be reporting within APAC shift and may also be requested to be on shifting schedule from time to time. - Work during Holidays as may be required by the Company. - May be asked to render overtime on critical and peak times as may be required by the Business. Basic Qualifications - Graduate of a Bachelor's Degree. - Prior experience of at least 3 years in similar Finance & Accounting role as a Specialist or worked in a BPO industry catering to customer needs. - Knowledge on Outlook, Word and Excel or similar desktop applications. - Impecable Communications skills – Written & Verbal - Proficient in Microsoft Excel and Word. - Flexible to work in shifting schedule. - Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented. - Can work under pressure and with deadlines. - Excellent verbal and written communication skills, with a strong customer service focus. - Has the ability to prioritize, multi-task and work with minimal supervision. - A person who is open to work with diverse teams with different cultures on an global team. Preferred Qualifications - Preferably with a Master's Degree in Finance/Accounting as Major Subject. - Preferably has working knowledge on Oracle Financials or other Finance ERP tools. - Preferably with Collections or credit analysis background. - Porfolio management of strategic customers is a plus. - Excellent organizational and time-management skills - Knowledge of Amazon business or the e-commerce/ advertising industry.