**Job Summary** Under the immediate supervision of the Supervisor, provides support in the research of all patient accounts that have been filed with an insurance company. Provides assistance in other related special projects. Performs miscellaneous office support functions. **Essential Functions** + Demonstrate an ability to identify alternate options for payments including insurance or possible litigation. + Ability to understand and explain the litigation process and it's requirements. + Knowledge of the insurance process, an understanding of different types of insurance and basic medical terminology + Responsible for managing individual inventory in attempts to collect self-pay balances from debtors on accounts + Effectively analyze assigned accounts to collect accounts in full. + Handle all inbound and outbound calls with courtesy and professionalism + Understanding and appropriate use of all account dispositions and self-pay policies and procedures. + Abide by all local, state and federal laws. + Maintains knowledge of third party collections regulations, as well as utilization of applicable automated resources. Demonstrates working knowledge of payor collection requirements. + Reviews related materials and attends in-services, as directed, to maintain current knowledge of applicable regulations, policies and procedures. Remains up-to-date on departmental policies and/or developments impacting area of responsibility. + Consistently exceed productivity and quality standards. + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + H.S. Diploma or GED required + 1-2 years Strong interpersonal and customer service skills preferred **Knowledge, Skills and Abilities** + Experience in Microsoft Excel and Word is preferred. + Google Suite computer skills required. Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.