JOB SUMMARY The Collector II, under general supervision and according to established procedures, performs collection activities for assigned accounts. Reviews denied claims and audits received from insurance companies to determine accuracy. Gathers all pertinent information to support the denial, posts adjustments, contacts insurance companies by telephone or through provider portals to determine accuracy of denial. Maintains collection files on the accounts receivable system. ESSENTIAL FUNCTIONS OF THE ROLE Performs collection activities for assigned accounts. Contacts insurance companies to verify authorizations, level of care, denial reason(s), and/or to send claim back for reprocessing. Has knowledge of claims, UBs, EOBs, denial reason codes, and medical insurance providers. Maintains collection files on the accounts receivable system(s). Enters detailed records consisting of any pertinent information needed for denial/audit review. Processes accounts for write-off. Conducts thorough research and manual calculation to determine accurate amounts due to BSWH per each individual Insurance Contract. Enters data into Patient Accounting systems to refer accounts to the Appeal Writer team for appeal of denied claims.Through thorough review, ensures that balances on accounts are true and accurate, as well as correct any contractual or payment entries. Verifies insurance coding to ensure accurate payments. Receives, reviews, and responds to correspondence related to accounts. Takes action as required **BENEFITS** Our competitive benefits package includes the following + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** + EDUCATION - H.S. Diploma/GED Equivalent + EXPERIENCE - 2 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.