About the Role

As a Collector (Non Voice), you are responsible for performing collections activities through attending to routers filed in CRM using the bank’s tools and devices and documents all transactions into the collections system. The purpose of this role is to resolve customers’ needs and concerns, collect due amounts and ensure client information in the database is accurate and up to date.

How you'll contribute

• Receive router via CRM, adhere to their needs and concerns, and conduct collections actions according to the collections workflow.

• Review client information using the collections system and other resources provided by the department

• Answer client questions and provide support in resolving complaints, concerns and issues.

• Ensure accurate documentation of all transaction information into the collections system.

• Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.

• Recommend adjustments/reversal on accounts through emails and the collections system to clean up the accounts of clients that have fully settled, or to comply with the process where client has availed, in compliance with the collections process.