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Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.

JOB RESPONSIBILITIES 

Business and Financial Management

Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadershipProvides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisionsApprove expenditures and invoicesProvides marketing, advertising, community, and customer guidance to location leadershipLeverages corporate and market resources to expand brand and product awareness in order to increase sales and market shareDevelop and implement plans to improve customer satisfaction index and on-line community reviews Resolves complex problems providing resolution guidance to location leadership and empowering accountabilityAssure the location’s operating practices comply with applicable federal & state regulations and Company policiesAssure safety, quality control, and compliance standards are adhered

Collaboration and Communication             

Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancementsWork with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Develop and implement communication plans for key initiatives and change managementOversee implementation of initiatives and manage change providing leadership and guidance as needed.Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development           

Develop a strong, trusting, empowered, and reliable teamUnderstand team members career aspirations and provide assignments to develop skills and/or close gapsConstructively address issues and provide tangible and appropriate feedbackDevelop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnoverMonitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration   Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staffEstablishes pay, recommends pay increases, special pays, and career advancementsDiscipline staff as necessaryWrites development plans to close behavior or skill gapsCollaborates with Human Resources throughout discipline, development, and termination processesRecommends and discusses terminations with Market Leadership 

MINIMUM REQUIREMENTS

Education

High School Diploma or equivalent requiredTechnical schooling diploma Funeral Services/Mortuary Science preferredBachelor’s degree in Mortuary Science where required by state lawPursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred

Certification/License

Applicable state Funeral Director licensure required

Experience

At least eleven (11) years industry experience with progressively increased customer facing responsibilities withAt least six (6) years experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledge of industry competitive pricing, demographic patterns, and market competitionKnowledgeable in Financial and Business acumenProfessional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriersProficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Hours

Working beyond “standard” hours as the need arisesTravel up to 75%

Postal Code: 35233

Category (Portal Searching): Operations

Job Location: US-AL - Birmingham