**Who We Are** We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? **Primary Purpose** **PRIMARY PURPOSE OF POSITION** As a Temporary Customer Service Representative, you are a main point of contact for our customers. This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement. To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position. See further details below in primary duties, qualifications and job scope to ensure you understand all aspects of the job. **Primary Duties** **PRIMARY DUTIES AND ACCOUNTABILITIES** + Main point of contact for our customers. + Receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries. **Job Scope** **JOB SCOPE** + The work location may be in Oakbrook Terrace, Oakbrook, Maywood, or any other suitable location as determined by the Company and is based on a 24/7 operation. + This position will require rotating shifts (including third shift) and rotating days off, with schedules changing based on business need. + There is a probationary period which includes a strict attendance and tardiness policy. + This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement. + This position also requires participation in the local union and payment of union dues. Candidates only apply that can adhere to working the required schedule as described above. **Minimum Qualifications** **MINIMUM QUALIFICATIONS** + Two years of customer service experience (preferably in a call center environment) + High School Diploma or GED Equivalent + Ability to work rotating shifts (including third shift) required + Strong computer skills and communication skills + Bilingual in English and Spanish [if role is posted as bilingual] + Successful completion of the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position + E-mail may be the only mode of communication and will be used when contacting applicant for testing or interviews, please no phone calls. We regret we cannot contact each applicant individually. **Preferred Qualifications** **PREFERRED QUALIFICATIONS** Previous customer service in a high-volume customer-oriented industry strongly preferred. **Benefits** + Hourly wage will vary based on a candidate's skills, qualifications, experience, and other factors: USD $38.30/Hr. - + 401(k) match and annual company contribution + Medical, Dental and Vision Insurance + Life and disability insurance + Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position) + Long Term Incentive Plan for eligible positions + Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement + Referral bonus program + And much more Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.