The Command Center IT Operations Engineer position reports through RELX Command Center IT Operations, ensuring that production systems, services, and network infrastructure work reliably and securely. This position provides support within a team that monitors system/network stability and performance, facilitates major incident response/resolution, communicates major incident impact status to the business in a clear and timely manner, provides IT troubleshooting support, responds to support tickets and alarms, and oversees overall IT support coordination to minimize impacts to the business. This role provides hands-on technical support focused on a variety of IT support responsibilities to maintain Reliability Availability and Performance (RAP) through continuous improvement initiatives and core processes. Will train other skills.

Accountabilities:

Review of device monitoring alerts, events, and statistics using standard tools. Access/logon to impacted infrastructure to perform standard testing and diagnostic functions, including: CPU, Memory and bandwidth capacity, interface statistics, and review for abnormal operating conditions such as errors, drops, and discards.Provides prompt recovery and problem escalation for all reported errors and utilizes that information as well as problem management techniques to ensure resolution of problems.Works closely with development groups, support groups, and vendors to coordinate special operations and communicates/escalates problems as appropriate to meet assigned deadlines.Provides analytical support for the development and enhancement of system interfaces and may develop or enhance those tools under high-level technical direction from more senior staff.Basic troubleshooting experience in multi-platform environments, including but not limited to Network, Unix/Linux and WindowsAssists in daily support of the systems/products assigned through early detection and pursuit of changes in system responses or operation. Works closely with support groups to refine system monitoring and reporting and to assist them in their analysis and problem recovery.Provides prompt, clear, and timely communications. Logs, coordinates, and communicates problems using standard problem management and escalation procedures.Maintains a team-focused attitude and works towards creating a healthy, respectful atmosphere.Participates in troubleshooting conference calls and acts as a technical lead to these calls when needed.Ticket creation, routing, and follow-up.

Qualifications:

Bachelor's degree holder.Motivation and willingness to learn.Good written communications skills.Good change management skills.Understanding of change request processes.Knowledge of analytical support for system interfaces.Ability to escalate issues using good judgment.Basic oral and written communicationsBackground w/ Service Now, Webstar & DatadogAdvantage- certifications and network backgroundAny cloud-based certificationProject Handled- e.g yellow belt, or JDI.Must be open to work in a permanent night shift schedule.Must be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 monthsMust not be enrolled in any Performance Improvement Plan (PIP) for the last 12 monthsMust have a Successful or above rating in the last Enabling Performance cycle

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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