Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope Other technologies related to building the services may also be assigned