Commercial Account Manager
Abbott
**About Abbott**
**Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.**
**Working at Abbott**
**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:**
**Career development with an international company where you can grow the career you dream of .**
**Amazing health and wellness benefits and perks.**
**A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.**
**A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**
**The Opportunity**
**We are looking for a Commercial Account Manager responsible** **for VIC, SA, TAS, WA.** **The Commercial Account Manager – Cardiometabolic is responsible for business development, relationship management and commercial success of their nominated specific customers within their region and/or territory.**
**Responsibilities**
**Technical / Operational**
**Identify business opportunities, develop strategies to address those opportunities, and co-ordinate the implementation of those strategies within the Cardiometabolic business unit of ARDx.**
**Regularly monitor sales performance of your territory against assigned budgets and take corrective actions as required to meet company business plans.**
**Professionally represent the Cardiometabolic product portfolio and Abbott at local/regional sales and professional society meetings, congresses and trade shows.**
**Provide end to end support for the Customer journey including installation and training on Cardiometabolic products, as well as regular follow up to enhance the overall customer experience.**
**Internal Systems and Processes**
**Comply with ARDx’s Quality Management System policies, procedures, work instructions and forms.**
**Report regularly on the performance of your allocated customer accounts in the required format and implement strategic plans to achieve revenue targets.**
**Maintain SalesForce.com opportunities and activities as per nominated requirements from the Business Manager – Cardiometabolic.**
**Co-ordinate and communicate regularly with Customer Service, Technical Support and direct Manager to ensure highest level of service delivery to customers.**
**Comply with Abbott Corporate policies and procedures.**
**Customers**
**Develop profitable relationships with senior business management.**
**Maintain routine contact with key account stakeholders**
**Co-ordinate and complete any necessary training/support/evaluations for your Customer Accounts**
**Financial**
**Achieve Revenue targets.**
**Achieve Growth targets.**
**Operate within the annual expense plan**
**Conduct**
**Ensure all activities carried out by self are in accordance with legislative employment policies, safety requirements and corporate policy.**
**Promote a standard of excellence for quality and customer focus at Abbott.**
**Uphold the company’s Code of Conduct.**
**Live our Abbott Values – Pioneering, Achieving, Caring, Enduring.**
**QUALIFICATIONS**
**Relevant Medical/Science degree qualification or similar with related background/knowledge of healthcare landscape**
**Desirable**
**Post Graduate Business qualifications (Highly Preferred).**
**Completion of Negotiation Skills/Sales courses**
**EXPERIENCE**
**Essential**
**5-10 years working in a sales/business development/marketing role within a commercial healthcare organization**
**Demonstrated history of high-level sales performance**
**Working history of developing business opportunities at senior levels of customer organizations**
**Exposure/interaction with clinical/medical healthcare workers.**
**High level attention to detail**
**Desirable**
**Demonstrated understanding of in vitro diagnostic medical devices**
**LICENCE/REGULATIONS**
**Essential**
**Current driver’s license**
**Current passport**
**Competencies and Attributes**
**Ability to comprehend and be conversant in medical/scientific terminologies and processes**
**Ability to develop customer specific commercial strategies across diverse customer departments/hierarchies and implement those strategies to success**
**Ability to provide product training to end-user customers ensuring high level competency to use the equipment/tests according to the IFU**
**Demonstrated ability to analyse sales data to determine trends and relevant metrics necessary for territory planning**
**Internal Systems and Processes**
**Proficiency in business software e.g. MS Office, MRP systems, CRM systems**
**Ability to plan and prioritise work according to business needs and maintain flexibility to change focus when required**
**Contribute to business operational improvements when required**
**Regularly document sales activities and opportunities on company CRM (SalesForce)**
**Customers and external stakeholders**
**Ability to develop and maintain commercial relationships at senior levels of the customer organization**
**Ability to communicate effectively at all levels of customer organisations**
**Financial**
**Ability to visualize, develop and implement commercial product/service offerings which may encompass multiple customer locations/cost centres**
**Ability to rationalize commercial opportunities to concentrate on the greatest return for resources expended**
**Ability to plan sales strategies and activities to achieve territory financial goals**
**INTERPERSONAL AND JOB-RELEVANT QUALITIES**
**Interpersonal skills**
**Effective communicator, excellent interpersonal skills with the ability to achieve results through influencing others**
**Demonstrated ability to maintain positive people relationships and build strong links with all departments**
**Self-starter/self-motivated individual who possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations**
**Positive attitude, team player with a high level of initiative, energy and enthusiasm**
**Excellent organisation, facilitator and presentation skills**
**Responsible-minded with a high persuasive power**
**Driven by objectives, solutions, meet the deadlines and customer satisfaction**
**This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve**
**Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.**
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
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