Fantastic challenges. Amazing opportunities.

 

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers and achieved sales of £3.35 bn.in 2023. There are no limits to where you can take your career.

About The Role

It’s great to know you’re making a difference to the future of aviation! Whatever part you play you’ll be helping us deliver operational excellence to our customers.
 

As a Commercial Account Manager, you will be the voice of the customer within our business, ensuring their needs are met while aligning with our commercial strategy. You'll play a crucial role in managing customer interactions, resolving disputes, and driving contract performance—all while supporting business growth and profitability.
 

Are you a dynamic and customer-focused professional with a passion for building strong relationships and driving business success? Do you have experience in customer relationship management and contract negotiation? If so, we want to hear from you!
 

How You'll Contribute Customer Relationship Management – Lead site-specific customer meetings, resolve first-line disputes, and champion the customer’s voice. Demand & Order Management – Align customer demand with business operations, ensuring smooth order execution. Contract & Commercial Management – Oversee contractual obligations, cash management, and compliance while managing commercial risks and opportunities. Change Management – Implement contract updates and manage minor modification claims. Financial & Business Modelling – Support pricing strategies, bid proposals, and commercial planning.
  What You'll Bring

To help us make a difference, you’ll bring your passion and expertise/ talent for what you do along with the following skills, experience, qualifications and attributes:
 

Essential:

 

Customer Champion – A proven track record in customer relationship management, contract negotiation, and demand forecasting, ensuring seamless communication and business success. Master Negotiator – Strong negotiation skills with the ability to influence and collaborate with multiple stakeholders, both internally and externally. Powerful Communicator – Exceptional interpersonal skills with the ability to build relationships, resolve conflicts, and clearly articulate business needs. Financially Savvy – Sharp analytical skills to interpret financial data, manage P&L, and support budgeting decisions that drive profitability. Strategic Thinker – Experience crafting compelling commercial proposals and business models that support sustainable growth.

 

Desirable: 

 

A qualification in Business Studies is a plus, but if you have hands-on experience in a customer-facing or programme management role, we’d love to hear from you! Your ability to navigate commercial landscapes and drive customer success is what truly matters. What We'll Offer

Once you’re on board you’ll get the following perks and benefits:

Competitive salary dependent on experience Industry Leading Pension Scheme = we’ll match your contributions up to 8% on a 1 : 1.5 basis Life Assurance 8 x salary 25 days holiday + bank holidays Flexible working hours  Income protection Shopping discounts Cycle To Work Scheme Employee Assistance Programme Virtual GP Clinic for you and immediate family A collaborative, dynamic working environment 

 

As well as a competitive package we’ll offer you a world of opportunity. We want to see your career fly!  We’ll support your career progression by providing you with learning and development opportunities. That’s the beauty of being part of a global business, once you’re on board you never know where you career journey may take you! 

 

Why Join Us 

A Great Place to work needs a Great Way of Working
Everyone is welcome to apply to GKN.  Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute.  It’s a culture that won us ‘The Best Workplace Culture Award’ last year.  By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.
We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further.  And with some of the best training on offer in the industry, who knows how far you can go?

 

A Great Place to work needs a Great Way of Working

 

Everyone is welcome to apply to GKN.  We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute.  It’s a culture that won us ‘The Best Workplace Culture Award’.  By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology. ​
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