Job Responsibilities:

Ensuring the delivery of timely and efficient Commercial Auto claim handling through the daily supervision of approximately 7 claim examiners Providing technical guidance to staff on Commercial Auto claim coverage and liability investigations, damages evaluation, reserving accuracy, and resolution of claims Providing consistent coaching and feedback through weekly team huddles, side-by-side sessions, and monthly 1:1 meetings Timely and accurate documentation of coaching, feedback, and direction Effectively managing the performance management process as needed Review and assess team strength and opportunity areas, and build action plans to bring about continued improvement Develop and maintain strong business relationships with internal and external customers Provide back-up support to peers as needed Present findings and results to leadership team monthly, along with improvement action steps  Actively participate in committees and projects Effectively manage the use of outside vendors

Knowledge, Skills, and Abilities:

High level of expertise in all aspects of Commercial Auto claims adjustingExtensive knowledge of contracts, investigation techniques, legal requirements, and regulationsCapable of identifying obstacles or inefficiencies, analyzing root causes, and problem-solving for themAbility to work effectively with key stakeholders across the companyAn aptitude for evaluating, analyzing, and interpreting informationExceptional verbal and written communication skills

Education and Experience:

Bachelor’s degree or equivalent experienceMinimum 7 years of insurance claims experience; Commercial Auto preferred3 years of leadership experience

Current adjuster license in one or more states preferred; willing to obtain additional state licensure