Job Purpose & Scope Collaborates with key stakeholders to identify key processes, risks, and controls for Commercial Banking and then tests those controls and makes recommendations for improvements. Translates business needs into clearly defined processes, assesses needs and identifies desired outcomes, formulates scoped and viable options, drives and coordinates implementation, and validates results. Essential Job Functions + Coordinates creation and maintenance of procedures indicating key controls that mitigate key risks. + Creates and maintains process flows indicating key risks and controls for identified key processes. + Coordinates maintenance of Risk Control Self-Assessment (RCSAs), refreshing at least annually or as business needs and changes warrant. + Conducts control design effectiveness assessments. + Develops test programs to conduct control operating effectiveness testing. + Conducts testing of key controls (or sample thereof) at least quarterly to reassess risk and reports results of testing, issues identified, changes in risk ratings, etc. to Operational Risk Management (ORM). + Provides main point of communication between business unit and Operational Risk Management (ORM). + Tracks items to completion for their business unit. + Assists their business unit with timely completion of all operational risk reporting requirements. + Coordinates operational risk training and awareness activities in their business unit. + Provides business heads with operational risk data for consideration in decision making. + Serves as the Operational Risk Coordinator (ORC) and collaborates with business unit process owners to: + Understand business processes and identify those that are key to the business/Bank; + Identify key risks inherent in key processes and key controls that mitigate key risks; and + Assess inherent impact and likelihood of key risks using the aforementioned rating scale; + Assess overall residual risk for the business unit. + Partners with business stakeholders and provides subject matter expertise on business processes, workflows, and related systems. + Maintains risk management documentation within corporate databases, systems and other Bank- wide reporting tools. + Partners with Commercial Banking teams, other internal departments, and vendors to ensure solution implementation meets business needs while balancing risk considerations related to policies and internal controls. + Participates in post-implementation monitoring activities, providing input and support to business stakeholders and the project team, as necessary. + Keeps abreast of industry developments including changes in regulations and technology. + Promotes and maintains a positive work atmosphere by behaving and communicating in a positive, professional manner in order to work effectively with co-workers, management, partners, and vendors. + Assists in coordinating operational risk management activities that support corporate programs and align with the business plans, provides advice and counsel on risk-related matters, and actively participates in operational risk management efforts. + Regularly exercises discretion and judgment in the performance of essential job functions. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures and guidelines. Knowledge, Skills & Abilities + Comprehensive knowledge of banking business processes and how they drive overall efficiency and profitability. + Knowledge of banking regulations. + Knowledge of project change management process. + Ability to communicate effective both verbally and in writing, including technical writing skills. + Ability to apply technical expertise and demonstrate strategic and analytical thinking skills. + Ability to structure a large amount of information within a process framework. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills. + Ability to work without close supervision. + Ability to demonstrate effective customer service skills. + Ability to maintain confidentiality. + Ability to work extended hours. + Ability to work effectively in a team environment. + Ability to maintain attention to detail. + Ability to demonstrate effective time management skills. + Ability to extend influence within the line of business to achieve Bank and Corporate Risk Management objectives. + Ability to travel on company business. + Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + Bachelor’s degree, or commensurate work experience in process analysis within financial services, Commercial Banking, or risk management, required. + Minimum of one (1) year of work experience in process analysis, risk management, and/or banking operations required. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.