Commercial Card Account Manager I The Commercial Card Account Manager works with Commercial Card customers and other Commercial Card consultants to support the implementation and optimization of Commercial Card programs. Commercial Card customers, referred to as Program Administrators, are most often treasury and finance professionals. The Program Administrator depends on the Commercial Card Consultant to learn how to utilize Comerica's card product and explore all areas of potential card use for the benefit of their organization. Position Responsibilities: Program Administration Support * Work with Sales Officers and customers as required to ensure that the card program parameters indicated on the implementation documentation accurately reflect the business needs of the customer. * Respond to requests for support from Sales Officers and other Commercial Card professionals to provide demonstrations and implement services such as data file feed, Smart Data G2, and Enhanced Data. * Manage multiple project tasks to complete customer requests such as merchant match analysis, vendor adoption, and requirements gathering to support data integration requests. Operational Support * Manage and execute daily operational tasks to mitigate risk and support the Commercial Card business including: monitoring risk expiration notices and updating Credit Limits. * Authenticate, validate, and release customer card order and card funding files. * Perform quality assurance reviews for department activity including card account and program level updates. * Complete data file feed requests by obtaining customer requirements, applying the necessary configuration, and following up with the customer and vendor. * Review Commercial Card programs by monitoring customer payments, identifying delinquent accounts and researching/resolving post exception items. * Communicate payment delinquencies to Relationship Managers and corporate customers; escalate trouble accounts to Portfolio Managers and generate reports to identify/escalate potential charge offs to Senior Management. * Perform maintenance on Commercial Card programs to ensure billing cycles, product/sub-product assignments are accurate and apply Program Administrator changes. * Maintain internal audit and credit policy requirements by obtaining risk renewal affirmations and resolving exceptions. * Perform system updates in support of customer requests across a suite of internal and vendor applications. * Fulfill time sensitive and critical subpoena requests on behalf of Legal Processing Services.  Technical and Implementational Support * Participate in internal and external projects by interviewing customers, gathering requirements, and engaging appropriate Commercial Card colleagues. * Facilitate and/or attend meetings with internal partners, customers, and vendors to define Best Practices, reduce expense and continually improve the delivery or the Commercial Card service. * Collaborate with customers to enable the use of Commercial Card solutions such as Smart Data, Data File Feeds, Virtual Card Batch and In Control. * Administer and support dedicated Commercial Card Sharepoint Sites. * Serve as the subject matter expert for Commercial Card data and its use by internal and external customers. * Assist with updating both best practices and supporting documentation. * Perform user acceptance testing and documenting test results. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled