About Digicel

 

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

 

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

 

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

 

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

 

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The FOTs (Feet on the Street) Channel Manager is responsible for leading, optimizing, and overseeing the entire end-to-end management of the channel for both Mobile and D+ (Digicel+) businesses. This role aims to drive revenue growth, increase productivity, and ensure the effective execution of sales strategies in the field. The FOTs Channel Manager is accountable for managing all aspects of the channel—from planning and execution to performance monitoring—providing strategic guidance to market teams to ensure continuous improvement in the sales process, productivity, and profitability.

Main Duties and Responsibilities:

Strategic Alignment:

•    Channel Strategy Development and Implementation: Define and optimize the end-to-end strategy for the FOTs (Feet on the Street) sales channel for both Mobile and D+, ensuring alignment with the business's revenue targets and commercial objectives
•    Revenue Optimization Initiatives: Lead initiatives focused on increasing revenue and driving productivity within the FOTs channel. This includes developing processes and strategies aimed at improving field sales performance, resource allocation, and market coverage for both Mobile and D+
Execution and Performance Management:
•    Market Support Leadership: Provide ongoing strategic guidance to local market teams to ensure the effective execution of sales strategies for both Mobile and D+ services. Support markets in identifying opportunities and overcoming challenges in the door-to-door sales process
•    Market Penetration and Productivity Enhancement: Drive efforts to increase market penetration and channel effectiveness by identifying and implementing strategies that boost reach and resource allocation efficiency
•    Performance Monitoring and Analysis: Conduct in-depth analysis of channel performance metrics, pinpoint areas for improvement, and implement strategic initiatives to significantly enhance productivity and profitability
•    Commission Structure Management: Ensure that the commission and incentive structures are optimized to drive the desired behavior and high performance across both **Mobile** and D+ sales teams, contributing directly to improved productivity

Collaboration and Communication:

•    Collaboration Across Departments: Work closely with marketing, product development, and operations teams to align the FOTs channel with broader business goals and optimize sales strategies for both Mobile and D+
•    Strategic Communication: Ensure effective communication of key performance insights, strategies, and results to senior management, ensuring alignment with company goals and fostering cross-functional cooperation

Reporting and Analysis:

•    Comprehensive Reporting: Prepare and deliver detailed performance reports to senior management, with a focus on channel performance, emerging trends, and actionable insights for continuous improvement of both Mobile  and D+ sales channels
•    Market Insights Generation: Gather and analyze critical market insights to inform strategic adjustments and drive ongoing operational enhancements

Academic Qualifications and Experience Required:

•    Minimum 3-5 years of experience in direct sales, preferably in **FOTs**, door-to-door, telemarketing, or field sales, with a proven track record in managing sales channels and optimizing the **end-to-end** sales process

 

Functional Skills:

•    Robust analytical skills to assess market performance metrics and derive actionable insights for continuous improvement
•    Demonstrated leadership capabilities to influence and collaborate effectively with cross-functional teams and key market stakeholders
•    Excellent communication and interpersonal skills to foster collaboration and drive alignment across diverse teams
 

 

DISCLAIMER:

 

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.