Key Responsibilities:
CRM system responsible, in search of improvements for the commercial organization (sales + marketing) and the businessEnsures local adoption of the CRM and others working on field as necessary and leading change managementFollow up and analysis of commercial KPI’s in cooperation with local team (sales + marketing)Support the budget plan for sales and marketingProvide performance insights for the sales force aligned with company strategyResponsible for the Incentives calculations according to policyProvide data analysis and insights to add value to the commercial decision-making processProvide first level of support to the commercial organization (sales + marketing) that access CRMResponsible for data integrity and management in CRMCreate & run reports & dashboards to continue to drive increased adoption of CRMMonitor & control data quality in CRMPropose CRM configuration solutions & automation possibilities to resolve business needs.Exercise leadership as focal point for CRM projectsConducting sales force productivity analyzes and propose action plansDevelopment of solutions aimed at commercial productivityFocused on reports and dashboards creation, KPIs definition, and monitoring program for the commercial organization (sales + marketing)Follow up and participates in the Sales Force Incentive design providing data and insights (aligned with Convatec framework), working together on quota distribution strategies and accuracy in data verificationConstant relationship with the sales force providing information quickly, aiming to increase commercial efficiencyWorks with the commercial organization and other key areas to understand key business questions, translates them into data problems and builds or recommends data solutions.
Key Experiences:
Bachelor Degree RequiredAdvanced EnglishPrevious experience in commercial analysis, with strong business acumen and analytical savvinessRelevant experience in CRM implementation, user support and project experiences.System/ Technical Skills CRM/Excel and otherData management and analysisAnalytical skills Ability to create value added dashboards.Advanced demonstrated ability to effectively communicate (both oral and written)Ability to work in a matrix organizationAbility to run multiple projects or initiatives at a time.
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