Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Global Payments Team and partner with the Business to ensure processes meet defined standards across supported teams.

As a Quality Analyst within our Global Payments team, you will have the exciting opportunity to ensure our processes meet defined standards across various teams, including Payments Operations, Regulatory Operations, Fraud, Settlements, Disputes/Claims, and more. You will be analyzing results to identify trends and collaborating with business partners to promote solutions. This role will require your strong analytical skills, effective time management, and willingness to tackle new and challenging tasks. A foundational understanding of banking and operations systems, along with experience working on small projects, will be beneficial. Your role will be crucial in maintaining high-quality standards and promoting continuous improvement within our team. 

Job responsibilities:

Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures Enter quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency Clearly articulate key findings to Client Operations business partners and senior leaders. Provide feedback to business partners on interpretation of quality performance metrics  Collaborate with fellow Quality Analysts to determine best practices Closely partner with management to escalate issues according to established escalation protocols Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments Keep abreast of current regulatory requirements applicable to responsibilities Develop a strong knowledge of the Operational processes Lead or participate in quality-related projects and provide regular reports to the LOB.

Required qualifications, capabilities, and skills:

Minimum of 3 years’ experience in Financial Services, Risk Management, or Wholesale Payments Ability to execute sound qualitative and quantitative analysis and draw salient conclusions Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences Must demonstrate critical thinking skills, solve problems creatively, meet deadlines, as well as demonstrate strong sense of personal accountability Control focused to ensure output meets audit requirements Advanced Microsoft Excel skills

Preferred qualifications, capabilities, and skills

Adaptability and flexibility, with the ability to effectively navigate ambiguity Strong communication and negotiation skills, with a preference for candidates who can present findings independently in a concise manner and clearly articulate reasoning. A bachelor's degree is preferred