ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:

Competitive salaries and benefits offeringsMedical/dental/vision insurance and voluntary insurance optionsHealth Savings Account funding401k matching programCompany paid Life and Short-Term Disability PlansSupplemental Life and Long-Term Disability OptionsComprehensive Wellness ProgramGenerous PTO Package - Vacation, Holiday, Sick, and Personal Time OffGreat work/life balance, because that’s important for all of us!Focus on creating a meaningful environment through employee engagement eventsThe ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!Growth potential - HUB is constantly growing and so can your career!A rewarding career that helps local businesses in the communityStrong community support and involvement through HUB Gives

SUMMARY:

The Operations Manager position is a supervisory position that leads and manages the operational non-sales functions and development of the department(s) or location for Commercial Lines.  Maintains a book of business, providing professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Meets regional Operational standards as outlined by HUB CorporateManages non-sales employees and functions within the department or locationChampions communication of goals, vision, and procedures developed by the leadership teamsManages office environment and champions the creation and continuation of a culture of teamworkWorks with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directivesProvides assistance in the recruiting and hiring process and participates in the new hire onboarding process.Manages administrative employees, i.e. receptionist, general office assistant and other positions as necessaryTrains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed.Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessaryDirects employee workflow, workload and overall performanceProvides feedback to management and employees about service structure to improve performance and productivityCoordinates time off within department or location to ensure service level and appropriate reporting of time offAssures service standards are being met utilizing the audit and review processAssures client service standards are being metAssists in monitoring expenses and adherence to budget numbers for location or departmentConducts annual performance reviews for direct reportsManages the service of a book of business directlyAnswers clients/employees questions in a timely mannerAnswers phone inquiries and addresses problemsManages facilities, local vendors, supply ordering and other local office responsibilities in coordination with the market leaderTravels on company business as requiredPrepares reports for management as requiredAttends industry related continuing education training and coursesPerforms other duties and projects as assigned

REQUIREMENTS:

5-10 years of applicable insurance/agency experience, managing a mid to large size book of businessExceptional written and verbal communication skillsSuperior customer service and problem solving skillsProficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)Detail-oriented self-starterStrong leadership, mentoring, and team-building skillsSignificant skill in handling competing demands and projectsExcellent organizational skills and ability to prioritize and delegate responsibilityMastery of virtual technology, including meeting scheduling, video display and screen sharing

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS

High School Diploma or equivalent required; College Degree preferredCurrently licensed in good standing in required lines and states with all necessary CE creditsAdvanced professional designation highly desirable (e.g. AAI, ARM, CIC)

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.