ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:

Competitive salaries and benefits offeringsMedical/dental/vision insurance and voluntary insurance optionsHealth Savings Account funding401k matching programCompany paid Life and Short-Term Disability PlansSupplemental Life and Long-Term Disability OptionsComprehensive Wellness ProgramPaid Parental LeaveGenerous PTO Package - Vacation, Holiday, Sick, and Personal Time OffGreat work/life balance, because that’s important for all of us!Focus on creating a meaningful environment through employee engagement eventsThe ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!Growth potential - HUB is constantly growing and so can your career!A rewarding career that helps local businesses in the communityStrong community support and involvement through HUB Gives

SUMMARY:

The Commercial Lines Trainer, in conjunction Co-Trainer, is responsible for training new employees and supporting the continuous education of existing employees on HUB’s workflows and procedures using Applied Epic and CSR24 management systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Facilitating the onboarding all new Commercial Lines Employees on their first dayIntroduction to their teams/unitsIntroduce and familiarize new hire with Key Regional Personnel (i.e. President, Practice Leader, Operations Director, Technology Leader, etc.)Introduction to Computer Systems and some settings configurations in various programsNavigation and Onboarding Support to ensure employee completes all Day 1 RequirementsTravel may be required where reasonableDevelop customized training agenda based on assessment of the employees existing knowledge and capabilities, using regional workflows and HUB approved online curriculumsCommunicate new employee goals, timeline, and expectations to Management and Team LeadsProvide comprehensive training of all HUB Policies, Procedures, Broker Standards, and EPIC workflows for new employees during their first 90-days or until training completionProvide regular updates to Management and Team Leads during the new hire probationary periodUse existing file system to maintain training checklists and document new hire files daily with all communicationsUpdate training materials & SOP’s to include changes and new features, upgrades, and functionalities as they occurGenerate activity reports from EPIC and provide feedback for all new hires and upon request from managementAssist in enrolling, tracking and reviewing new CSR training in TotalCSRDistribute and provide additional training and development opportunities in conjunction with the HUB Learning & Development Team (The Institutes, WebCE, The National Alliance, Total CSR)Host Virtual Trainings Regularly on various topics – i.e. EPIC; Broker Standards, and Procedures that affect the P&C TeamsProvide training as needed for all employees upon request and during Performance Improvement PlansProvide support to employee daily questions & issues regarding EPICCoordinate with other Operations Team Members regarding employee login requests, EPIC Access Request, and EPIC and Power BI ReportsParticipate in the Change Champion Collective Calls to stay abreast of upcoming changes throughout the organization and communicate key dates, training modules, and Sharepoint sites to all employeesStay abreast of all new programs, improvements, and classes offered by the TechOps Learning & Change Team as well as the Learning & Development TeamBackup teams/units servicing staff when necessaryProvide assistance to Central Billing Unit and Operations Team as necessaryAssist in completing the Annual Corporate Audit for our Region

REQUIREMENTS:

Travel:  

Occasional travel to Offices for meetings with New Hires, Refresher Trainings, and upon management request. Virtual training and onboarding is supported when travel is not possible.Occasional travel to a newly acquired offices for training and EPIC Go-Live support. (Approximately 1 week a quarter.)

Experience:

At least 2 years insurance experienceApplied/EPIC Experience PreferredProperty and Casualty LicenseProficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Adobe Acrobat

Job Requirements:

Excellent written and verbal communication skillsAbility to effectively present material and information on-site and virtuallyExcellent organizational, time management, and multi-tasking skillsAbility to work independently and with team membersStrong work ethic, positive attitude, and willingness to assist othersAttention to detail

Department Business Operations

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.