Job Title Commercial Manager Department Sales & Operations Reports to Regional Operations Manager - Leicester Group Location Leicester site Direct reports Customer Service team (8) The Role: To ensure customer margin is maximised in Leicester site, provide commercial support to customer projects including the sales and customer service organisations and manage day to day operations. This role is a site-based role and will hold overall leadership responsibility for the customer service team, driving excellence and continuous improvement. Key Responsibilities: * To review account profitability and support activities to increase margin and reduce cost * Full ownership of the leadership and performance of the site customer service team ensuring customers services act effectively to maximise customer margin opportunities * To own and control estimates and their analysis to support cost versus actual processes, drive weekly and monthly reviews * To support new projects and products from a commercial view * To ensure customer contracts are in place ensuring best in class commercial governance * Managing and controlling finished goods and aged stocks * To drive account profitability and margin improvement * To help ensure quotes and prices are controlled and customers are given best in class responses. * To ensure commercial issues are resolved in a timely manner * To ensure key customers are provided KBI\u2019s reports on a monthly basis * To support sales in winning new business that can maximise margin at a site level * Manage and control risk stocking * Work with the divisional commercial team to ensure margin opportunities are exploited, pricing is consistent and accurate commercial information is relayed to site and the division. * Effectively manage factory overload situations by utilising the Group and external suppliers to ensure the factory plan achieves all customer commitments. * Any other duties reasonably requested Experience, skills, education and qualifications required: * C. 3 years (small site) to C. 5 years (large site) of relevant sales management experience. * Experience of a manufacturing environment. * Budget management. * Selling skills. * Communication/presentation skills. * Negotiation skills. * Customer relations skills. * Commercial/financial awareness. * Good knowledge of the business/manufacturing process/information systems. * Product knowledge * Numerical /Verbal reasoning skills at management norm (SHL). Behaviours * Analytical thinking * Demonstrates sound judgement and ethical character * Detailed * Resilient * Interpersonal effectiveness * Results focused * Concern for standards * Desire for positive change Competencies: People Management Leadership & Vision - Ability to inspire a team with a clear vision and purpose Coaching & Developing people - The ability to teach operational skills to others and mentor/coach accordingly Managing performance - Ability to monitor and evaluate performance and take appropriate action. Personal Competencies Communication - Ability to convey ideas and decisions to internal and external customers Determination - Ability to overcome obstacles Influence/Persuasiveness - Ability to influence and inspire others to act As a member of the L&L management team, the candidate must be able to support and align with consensus decisions of the team. Managing the Business Organisation - The ability to judge situations accurately and make sound operational decisions to deliver results on time Continuous Improvement - The ability to continually monitor and review current working practices and make the best use of resources to improve organisational results Other requirements: Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.