With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
\n\nIf you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
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The Commercial Manager is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Operations Manager, Director of Finance, Finance Manager, Director of Human Resources and Human Resources Manager. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.
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What will I be doing?
\n\nAs the Commercial Manager, you will be responsible for performing the following tasks to the highest standards:
\n\n• Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.
\n\n• Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and marketing communications.
\n\n• Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.
\n\n• Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.
\n\n• Participate in developing and implementing hotel and departmental policies and regulations.
\n\n• Develop marketing strategies and promotion plans to adjust to the market situation in real time.
\n\n• Supervise and drive the progress and implementation of marketing plans.
\n\n• Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.
\n\n• Monitor and evaluate current initiated marketing activities and market dynamics.
\n\n• Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.
\n\n• Conduct regular market research and obtain information about competitors.
\n\n• Set pricing strategies and sales targets for the hotel.
\n\n• Manage special projects and other related businesses.
\n\n• Ensure efficient use of departmental resources.
\n\n• Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.
\n\n• Ensure that department staff are clear about the responsibilities assigned to them.
\n\n• Take immediate corrective action when the interests of the department or hotel are jeopardized.
\n\n• Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.
\n\n• Manage departmental expenses and budgets.
\n\n• Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.
\n\n• Control departmental costs in accordance with hotel policies to avoid waste.
\n\n• Ensure that all system related revenue data are accurate and in full compliance with Hilton International standards.
\n\n• Ensure the filing of departmental documents and related information.
\n\n• Maintain communication with all operating departments within the group to maximize sales opportunities.
\n\n• Promote hotels in relevant industries at home and abroad.
\n\n• Actively participate in sales activities initiated by Hilton.
\n\n• Organize promotional trips for target markets.
\n\n• Maintain good relationship and communication with target markets at home and abroad.
\n\n• Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.
\n\n• Adhere to hotel safety policies, emergency rules and procedures.
\n\n• Ensure employees fully understand and follow the contents of the employee handbook.
\n\n• The department reserves the right to change or supplement the job description if necessary.
\n\n• Perform any other reasonable duties assigned.
What are we looking for?
\nA Commercial Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n• Hospitality: Volunteer to provide unparalleled hospitality.
\n• Integrity: Do what you should do all the time.
\n• Leadership: Strive to be a leader in both your industry and your community.
\n• Teamwork: Actively promote teamwork spirit in all work.
\n• Ownership: take responsibility for your actions and make decisions.
\n• Now: Operate with urgency and discipline.
\n• University graduate.
\n• Minimum 3years of experience in similar capacity with international chain hotels.
\n• Excellent command of written and spoken in English and Chinese language to meet business needs.
\n• Determine overall business development objectives and initiatives best suited for the hotel.
\n• Produce and execute business development budgets and business plans.
\n• Effectively promote and position the brand and the hotel at their desired level.
\n• Manage and administrate the Business Development department.
\n• Assist the General Manager and the Executive Committee in achieving the hotel’s business objectives and revenue goals.
\n• Knowledgeable of market trends and behaviours, including political, economic and social issues.
\n• Good communication, organization and presentation skills.
\n• Able to lead, provide guidance and develop team members, managing by example.
\n• Knowledgeable and skilled in crisis management.
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Leaders involved in the pre-opening of a hotel need a mix of technical expertise, operational know-how, strategic thinking, and leadership skills to ensure the property launches successfully. Here are the key required skills:
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1. Project Management
\n• Ability to manage timelines, budgets, and resources effectively.
\n• Overseeing pre-opening activities like construction, procurement, and vendor coordination.
\n• Ensuring compliance with deadlines and regulatory requirements.
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2. Strategic Planning
\n• Developing and implementing a detailed pre-opening roadmap.
\n• Setting priorities, identifying critical tasks, and anticipating potential challenges.
\n• Creating operational workflows and systems before the opening.
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3. Operational Expertise
\n• Understanding all hotel departments, including housekeeping, front office, food & beverage, and engineering.
\n• Ensuring operational readiness and team training before opening day.
\n• Coordinating with various stakeholders to meet brand standards.
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4. Team Leadership and Development
\n• Hiring, onboarding, and training staff for various departments.
\n• Inspiring and motivating the pre-opening team to stay focused and aligned with goals.
\n• Promoting collaboration and addressing staff concerns during high-pressure times.
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5. Budgeting and Financial Management
\n• Managing pre-opening budgets for staffing, marketing, and procurement.
\n• Analyzing forecasts to ensure the hotel’s financial health post-opening.
\n• Negotiating vendor contracts and overseeing cost control.
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6. Brand Knowledge and Standards Implementation
\n• Deep understanding of the hotel’s brand standards and values.
\n• Ensuring consistency in design, service, and operational practices.
\n• Implementing quality assurance processes aligned with the brand.
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7. Crisis Management and Problem-Solving
\n• Quickly addressing unexpected challenges during construction, staffing, or equipment setup.
\n• Maintaining calm and finding solutions under tight deadlines.
\n• Managing risks and ensuring safety compliance.
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8. Attention to Detail
\n• Overseeing the final stages of construction, design, and furnishing to ensure perfection.
\n• Ensuring operational processes and service standards are fully ready for the opening.
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9. Communication and Stakeholder Management
\n• Keeping all stakeholders, including owners, investors, and the management company, updated on progress.
\n• Maintaining transparent communication with the team and external partners.
\n• Acting as the face of the project during pre-opening press and community events.
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10. Adaptability and Resilience
\n• Flexibility to adapt plans when unforeseen challenges arise.
\n• Maintaining focus under high-pressure and fast-paced conditions.
\n• Balancing long-term goals with immediate pre-opening demands.
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Successful leaders in hotel pre-openings must also possess a customer-centric mindset, ensuring the guest experience is the primary focus from day one.
\nWhat will it be like to work for Hilton?
\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!