Commercial Operations Manager – MOLM At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

MOLM Division Sales Manager

Your role and responsibilities

•\tCreates, implements, and reviews sales support and customer service strategy. •\tDefines key targets and ensures their achievement by overseeing progress and defining im-provement actions for customer support and satisfaction. •\tOversees the support provided and proposal preparation by assigning and allocating internal and ex-ternal resources for technical and commercial support and proposal preparation. •\tEnsures the most competitive offers considering the market situation and customer condi-tions. •\tIdentifies the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer. •\tOversees the validation of terms and conditions (commercial, technical, legal, and pricing) in each of-fer.•\tSupports bid/no bid analyses and decisions. •\tParticipates in project risk review processes. •\tEnsures the required technical support and clarifications are provided to the Sales organiza-tions dur-ing technical meetings, product presentations, and negotiations with customers. •\tFocuses on achievement of inventory turn on finished goods, requested on-time delivery, and Net Pro-moter Score (NPS). •\tProcesses orders to ensure accurate and timely delivery of products and acts as the first point of con-tact for customer queries related to orders. •\tBuilds long-term and sustainable customer relationships by prioritizing their work as per de-fined crite-ria to ensure consistent customer satisfaction. •\tDevelops, implements, and maintains effective customer support processes by participating in devel-opment projects (e.g., tools, competencies, resources). •\tPurchases products as per the sales plan and forecast and ensures the appropriate stock lev-els of finished goods. •\tDevelops and manages logistics operations to effectively control inbound and outbound ship-ping of products to customers. •\tHandles import and export matters, including documentation, compliance, and logistics coor-dination. Manages the warehouse, ensuring efficient operations and optimal inventory control. •\tManages small scale final product assembly within the country as per business unit request. •\tEnsures order quality, volume, and on-time delivery based on business unit standards and cus-tomer requests. •\tShares functional best practices and lessons learned across the organization.ws local sales support strategy.

Qualifications for the role

Portfolio ManagementBusiness StrategyMarket IntelligenceGo-to-market StrategyCustomer Experience SuccessRegulation & Legal CompliancePricing ExcellenceBudget & Performance TargetsAccount ManagementBusiness Development & AdoptionSales EnablementGeneral Sales PracticesSolution/Application Sales EngineeringChannel SalesContract & Risk Management

BenefitsRetirement planAccident insuranceHealthcare planWellbeing programMore about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.