Commercial Operations ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Commercial Operations Manager

Your role and responsibilities

In this role, Develops and deploys Toucan business commercial operations strategy and processes. Accountable to ensure operational performances, lead productivity and process improvements, and meet and exceed customer's service level expectations. Leads, develop, and coaches the related Commercial Operations team and the Commercial Operations Specialists.* Executes the inquiry to delivery of end-to-end process global strategy for the designated scope (global/regional Sales organization), implementing processes, best practices, and solutions to realize the complete process from inquiry to delivery and after-sales support.* Designs (in case of global role) or executes, the sales support, sales operations, and customer operation strategies for the designated region, in line with the global commercial operations strategy.* Implements optimization plans to improve operational excellence and customer satisfaction, alongside the inquiry-to-delivery and after-sales support processes.*Ensures the achievement of established targets, through oversight and defining improvement actions, as needed.* Focuses on the achievement of forecasting accuracy, timely and complete quote, time to book lead time, inventory turns of finished goods, customer request on-time delivery, one order-one delivery, lead time for stock and non-stock items, aging stock, wrong delivery/transportation damages, lead time for complaints resolution and closing, and percentage of digital versus manual orders.* Leads and standardizes the processes across the Inquiry-to-Order (ITO) process for the designated region/market focusing on demand creation, quotations, customers/products/commercial master data, sales policies and contracts management, strategic sales (Salesforce) adoption and data quality.* Ensures the implementation of the integrated business planning process and tools in the sales operations units (regional distribution center and/or local sales distribution warehouse) to align the demand and availability of finished goods.* Establishes, supports, and maintains inventory management processes, guidelines, and best practices across the region’s sales operations units.* Ensures the finished goods inventory local governance processes are properly integrated with the supplying units.* Implements processes optimization to reduce delivery lead time and increase ITO rate.* Ensures visibility on excessive stock within the region’s sales operations units and other regions.* Implements common processes and best practices for sales and operations planning and purchasing in sales operations units.* Implements, supports, and maintains planning and fulfilment processes and guidelines across sales operations units.* Ensures the accuracy of forecasting process to ABB supply units and external suppliers.* Implements common processes and best practices for logistic operations to effectively control the inbound, storage, picking, value addition, and outbound of products.* Ensures special documentation required by customers and customs are properly and efficiently managed.* Continuously monitors the third party logistic contractors’ performances versus the contractual requirements and cost-efficiency targets.* Supports the region’s sales operations units in defining the new third party logistic contracts and/or modification/renewal of the existing ones.* Coaches and trains the sales units in developing detailed gap analysis across the sales operations and customer support processes* Provides solution to reach expected service level at optimized inventory and costs, by utilizing the value chain and lean six-sigma assessment methods and tools. Sets up monthly operational review with Sales Operations team and customers support units.

Qualifications for the role

\tYou are immersed in / engaged in / absorbed in / highly skilled in/ you enjoy working with {relevant tools and methodologies} and the {insert relevant industry/sector} market\tAbility to demonstrate your experience in / Have established skills / advanced skills / You have {insert number of years} years of experience in {insert relevant field}(OPTIONAL: working as {insert relevant role} with {insert relevant products or technologies})\tPossess an enhanced knowledge of / You are qualified in / Highly adept in {insert specialized software/platforms}\tYou are passionate about / you are captivated by / you are innovative around {insert relevant soft skills} and {insert relevant soft skills}\tDegree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of {insert specific degree, qualification} in {insert subject}\tYou are at ease communicating in {insert required language skill(s)}\tYou hold current {insert required licenses} valid in {insert job location} and {insert country-specific VISA/work permit} {where required}

More about us

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