As a Commercial Operations Manager in the Commercial Operations team, you will be delivering value directly to the Sustainability Business. Our Vision Statement reflects our focus to partner closely with customers and stakeholders to deliver exceptional value through our expertise in Commercial Operations, ensuring shared success. Our approach is grounded in continuous transformation and innovation, leveraging the latest technology, data, and insights to drive effectiveness, customer experience and scalable growth.
Reporting to the VP Commercial Operations, you will be responsible for driving and supporting end-to- end commercial discipline, overseeing sales processes, analyzing sales data, identifying trends and opportunities, and deploying global to local commercial strategies to enhance sales execution. The Commercial Operations Manager will enable increasingly predictable and highly productive sales results by providing consistent, scalable, and on-demand enablement services that allow customer-facing professionals and their managers to add value in every customer interaction.
Responsibilities\:Business Partnering & Consulting
· Act as a trusted business partner to the commercial teams to understand their business needs and be the interface & translator from global to local and vice versa
· Support and animate robust sales processes and methodologies, ensuring consistent adoption and adherence across the organization including bFO as the core CRM tool
· Deploy global standards in sales data, metrics, and key performance indicators to identify trends, patterns, and areas for improvement. Utilize insights to drive data-driven decision making
· Collaborate with cross-functional teams, including marketing, offer management, and operations, to drive alignment and optimize sales effectiveness in alignment with global guidelines
· Drive continuous improvement initiatives in partnership with the Commercial Transformation and Sales Excellence teams to maximise growth in the region
· Identify team best practices & feedback to the Commercial Transformation team to ensure continuous improvement of process in region to drive efficiencies
· Stay updated on industry trends, regulations, and best practices related to commercial operations, and proactively apply this knowledge to enhance the performance and deliverables
Sustainability Business Operations
· Acting as the point person on behalf of Commercial Operations to manage any issues escalated to Sales and/or Finance teams through to resolution
· Ensure onboarding of New Deals, Upsells, Renewals, Amendments in alignment to Sustainability Business expectations, coordinating by exception and escalating any issues when needed
· As required manage requests or issues related to credit check and billings, including calling clients and following up bad accounts when needed
· Implement effective processes and procedures where needed to support the effectiveness of Sustainability Business working with APMEA region, reducing friction, accelerating pipeline velocity and managing risk
· Collaborate closely with the regional team to understand customer requirements and support expectations to align to global CommOps practices
· Ensure compliance with local regulatory process and business expectations