The Field Support Rep will support our HP Clients.

Responsibilities:

Responsible for maintaining and servicing HP Commercial Web Printing Press.

Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.

Provide software service, post- sales or service delivery support and solve application problems for remote or local accounts, on standard and specialized systems.

Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.

Solve technical problems on assigned hardware and software platforms.

Use proactive monitoring procedures/tools to identify problem-prevention opportunities.

Must be able to travel at least 30% of the time

Must have experience with Hardware Support of Printers, preferably commercial printers.

Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.

Training for this role is in Europe. Candidate needs to hold valid US Passport for travel.

Knowledge and Skills:

Knowledge of corporate organization, job, and policies.

Advanced knowledge of operating systems and software.

Experience with printer hardware support

Basic skills in time management and efficiency

Strong communication skills, problem analysis, and presentation skills.

Ability to develop Customer relationships.

Ability to perform while under high-pressure situations.

Ability to work in a team environment.

Basic networking, O/S, and troubleshooting knowledge.

Detailed understanding of general/technical aspects of the onsite printing system repair work.

Must have mechanical, and electrical experience and skillset

Commercial printing experience is preferred
 

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. 

The pay range for this position is $23 to $33 per hour (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including; 4-12 weeks fully paid parental leave based on tenure13 paid holidays15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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