*THIS IS NOT A REMOTE POSITION* Candidate must be able to drive to a local Vyve office 

Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI, and hosted voice services to the business community. Vyve serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

Vyve Broadband strives to provide its customers with the highest quality service at the best possible price.  To meet this challenge, Vyve Broadband sets high standards for all its employees. We expect that all employees abide by all our policies and standards as described in the employee handbook and as communicated by management.  Vyve Broadband expects all employees to represent the company in a pleasant, cheerful, and professional manner always. All staff are expected to work as a team with co-workers, management, and other Vyve Broadband offices to meet or exceed system goals.

The primary function of the Commercial Provisioning Professional is to facilitate provisioning and installation of new commercial services.  This role acts as the liaison between technical sales and implementation teams and provides training and ongoing support to end users as well internal staff for solutions to ensure customers maximize benefits of Vyve Broadband services. This position is considered a SME (Subject Matter Expert) for Vyve Business Services Customer Premise Equipment (CPE).

Commercial Provisioning Professional team members are a technical point of contact for both business clients and Vyve Broadband internal team members.  This position incorporates basic design, education, service, and support to both business client and cross functional Vyve Broadband groups.  This person also has the ability to determine when to escalate complex issues that they are not able to resolve on their own through the proper channels and with urgency. They also serve as an escalation point for Commercial Provisioning Specialists as well as cross functional team members. This position reports directly to their regionalized ACS Director.

Duties and responsibilities include the following:

CPE Provisioning – 2+ Service LinesPM job implementationRemotely Support Day 1 Installs         Order new hardwareInventory ManagementBench test CPEShip hardware to local marketsManaging DID PoolsNotating & completing SalesForce opportunitiesUpdating Aestiva procurement softwareOpen support tickets with MomentumProcurement AssistanceOther duties as assignedKnowledge, Skills and AbilitiesProficiency in Data or Voice ProvisioningConfigure from TemplateUtilize software toolsPrioritizing provisioning tasksCollaboration with cross-functional teamsRack and stack hardwareUnderstanding network designProcurement assistanceKnowledge of the OSI ModelExcellent written and verbal communication skillsAbility to multitask and thrives in a fast-paced environmentStrong computer skills including solid working knowledge of Windows-based applicationsOutstanding problem solving, trouble shooting and communication skillsStrong knowledge of IT solutionsStrong time management skillsWorking ConditionsRegularly sits and stands during working hours for prolonged periods.Regularly work in an office setting with and around co-workers and computer equipment.Qualifications

Education:High School degree or equivalent required. College degree strongly preferred.CompTIA Project+ or equivalent knowledge and experience preferredSCTE Business Class Service Fundamentals or equivalent knowledge and experience preferredVOIP Specialist or equivalent knowledge and experience preferredExperience:1 – 3 years of network support, provisioning, or related experience

Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above.

The above is a summary of responsibilities. Vyve Broadband anticipates that the job
responsibilities described herein may change from time to time as the needs of the system are
developed.

WE PROUDLY OFFER:

A friendly and fun work environmentCommunication and trainingGreat benefits packageEmployees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice servicesA culture that encourages growth

Vyve Broadband is an equal opportunity employer and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.