**Description:** The Commercial Services Coordinator is responsible for providing administrative support to the Group Services Manager, Sales Team, and Revenue Team. This position plays a critical role in ensuring smooth operations by coordinating group bookings, monitoring and analyzing sales and revenue reports, and assisting with overall communication and project management. The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to work collaboratively with various departments. The salary range for this position is $58,500- $65,000. **Sales & Group Service Responsibilities:** + Send introductory emails to clients, providing initial information and outlining key steps in the booking process. + Send reminder emails to clients ahead of critical deadlines such as group cut-offs, payment deadlines, etc. + Manage and regularly update the group rooming list and “group room calculator” to ensure accuracy and clear communication. + Draft, review, and finalize group resumes to ensure they meet client specifications and hotel requirements. + Process reservation changes as requested by clients, ensuring the updates are reflected in the system. + Verify the deposit/payment status for each group reservation to ensure timely payments. + Create estimates as needed, ensuring clients are accurately informed of potential costs. + Create and manage the PM# (Posting Master) after a booking is confirmed as definite. + Set up and share web links for group bookings, ensuring easy access for clients to book their rooms. + Send WOH Points email to clients, providing information about loyalty points and benefits. + Manage Group Block in Opera (property management system) to ensure availability and accuracy. + Attend daily sales meetings to stay aligned with team objectives and updates. + Attend weekly OPS (Operations) meetings to provide updates and receive relevant information for client bookings. + Perform electronic filing by creating and maintaining group folders and records for easy reference and organization. + Assist in sales coordinator duties such as sending group turnover emails, handling incoming phone calls, and managing the sales team’s shared inbox. + Coordinate site visits for clients, ensuring all logistics are arranged and communicated. + Contribute to various projects as required, collaborating with different departments as needed. + Other duties and responsibilities may be assigned **Revenue Responsibilities:** + Generate and analyze the Daily Pickup Report, providing insight into room booking trends. + Prepare the Daily Detail Report, summarizing reservations and cancellations. + Update the Mix of Sales (MOS) Report to monitor and adjust sales strategies as necessary. + Support the BTSM (Business Travel Sales Manager) with rate loading and adjustments of new/existing rates codes as needed. + Monitor OTA (Online Travel Agency) parity and address any discrepancies regarding Best Rate Guarantee (BRG) using OTA Insights and shops. **Qualifications:** **Required Skills and Qualifications:** + Strong administrative skills with the ability to manage multiple tasks simultaneously. + Proficient in Microsoft Office Suite (Excel, Word, Outlook). + Experience with Opera Property Management System (PMS) or similar is a plus. + Excellent written and verbal communication skills. + Detail-oriented with strong organizational skills. + Ability to work independently and collaborate effectively with various teams. + Strong problem-solving skills and ability to address discrepancies promptly. + Ability to handle confidential information with discretion. **Preferred Qualifications:** + Previous experience in a hotel or group services environment. + Familiarity with OTA platforms and revenue management systems. + Experience in generating and analyzing sales and revenue reports. **Working Conditions:** + Full-time position. + Occasional evening or weekend work may be required based on client needs or deadlines. **Primary Location:** US-NY-New York City **Organization:** Hyatt Grand Central New York **Pay Basis:** Weekly **Job Level:** Full-time **Job:** Administrative **Req ID:** NEW013773 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.