Who we are

Solera is a global leader in data and software services the strives to transform every touchpoint of the vehilcle lifecycle into a connected digital experience. In addition, we provide products and services to prodect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.  Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithhms and automation. For more information please visit the Solera website

About AUTOonline:

Europe's market leader for the sale and purchase of accident damaged and used cars - for over 17 years making online transactions quick and simple.

We are looking to hire a new position which will support in maintaining the existing business related to AUTO online with a current total revenue of 150K dollars and plan for growth

The Role
We are looking for a Commercial Support Agent to onboard, manage, and support new customers onto Solera salvage platform. The customer support agent owns the hand-off from sales, and coordinates key activities around training, activation, and learning for customers.  The customer support agent  must be able to plan and execute daily and weekly, required activities and be adept at multi-tasking, using Customer Relationship Management (CRM), and the Microsoft suite of products and other organizational tools.  This role must be comfortable interacting with customers and multiple internal stakeholders across Solera to ensure customers are communicated with and set up adequately for onboarding and continuously supported in their journey using the Solera salvage platform.  The Commercial Support Agent  is responsible for training and activating users customers, whilst looking for opportunities to grow new revenue.  

The  Commercial Support Agent is full time requiring constant availability in the office.

What You’ll Do

 daily customer relations management and customer support over the phone, e-mail etc.

identify and manage new sales opportunities

set priorities in order to achieve his personal objectives.

detect early signs of problems, react or/and provide early warning to Management

prepare contracts , manage user access for new and existing customers

demonstrate the value of the company solutions to all users and user groups

Solve and address issues or problems for customers working with finance, support, sales etc. so customer satisfaction remains at high levels. 

What You’ll Bring

High learning agility and ability to apply knowledge learned

Experience of working in a technical or software support capacity essential

Experience of Salesforce Service Cloud and Genesys telephony systems

Automotive or insurance experience is valued

Naturally inquisitive with good questioning skills and good attention to detail

Able to communicate well and build rapport with people at various levels of a business

A desire to go the extra mile for customers and take personal responsibility for resolving issues

Fluent language skills in Bulgarian and a good level of English.