IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you! Job Description Working with the Canadian Warranty Services team, the successful candidate will provide service to commercial sales, contractors, distributors and building owners through the processing and issuing of warranty documents and processing of warranty claims. WHAT’S IN IT FOR YOU? + Competitive salary + Competitive health and benefit plan + Competitive matched retirement savings program + The opportunity to join a continuously growing organization with focus on Diversity and Inclusion + The opportunity to work with an industry leader in manufacturing WHEN YOU JOIN US, YOU WILL: + Collect and enter all information, data and documents associated with commercial warranties and claims + Prepare files for the approval of the management team, and subject to that approval, for the issuance of commercial warranties in a timely fashion + Liaison with the commercial team members to keep them appraised of issues or shortfalls in the documentary process + Follow up with commercial customers on missing documentation, and providing updates as to warranty and documentation status + Provide support to the existing residential customer service and administrative teams OUR IDEAL CANDIDATE: + Excellent organizational skills + Some experience in a high volume, fast paced call centre environment + Excellent communication skills + Self starter, able to work independently and with a minimum of direct supervision Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity. Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.