We are seeking a motivated Communication & Education Intern to join our Onboarding & Education department. This role is ideal for a Communications or Marketing major eager to gain hands-on experience in content creation, digital strategy, and modern delivery channels, including AI and digital tools. The intern will work on Financial Wellness communication projects while learning the basics of the 401(k) plan business. This is an excellent opportunity to develop both creative and strategic skills while contributing to impactful client education initiatives.

Position Responsibilities:

Assist the client-facing communications and workshop education delivery teams with organizing custom content in digital library solutions such as SharePoint, Seismic, and Panopto.

Create and support workshop, video, webinar, and email promotional content to enhance participant engagement.

Take notes in client strategy meetings, shadow participant workshops, and gain an understanding of the 401(k) plan business.

Collaborate with team members to analyze participant trends and behaviors and support the creation of digital education outreach strategies, including promotional contests and perks programs.

Assist with basic data analysis to inform education and communication strategies.

By the end of the internship, you will provide a summary and analysis of our Financial Wellness offerings, identifying gaps and suggesting new approaches, campaigns, or delivery channels with a focus on the perspective of a younger workforce. Deliver a basic summary of 401(k) plans, highlighting key areas to simplify enrollment for young professionals.

Required Qualifications:

Current undergraduate student pursuing a major or concentration in Communications, Marketing, or a related field.

Strong written and verbal communication skills with an ability to create engaging content.

Familiarity with digital platforms and tools, with a willingness to learn new systems (e.g., SharePoint, Seismic, Panopto).

Ability to think critically and analyze participant behavior and trends.

Creativity, attention to detail, and a collaborative mindset.

Interest in content creation and digital education strategies (financial industry experience is not required).

Application Instructions:

Submit your resume, cover letter, & academic transcript.

Please note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of January or February.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)