The Role

Assist in producing documents for support Executive reporting across IT  Responsible for IT service communications, supporting IT processes and process improvements Contributes to the design of all relevant process improvements and Change Responsible for ensuring that teams always follow standard procedures in support of a high-quality communication and collaboration experience Assist in the development of the communication program for the leadership team providing service delivery status reports Assist in the development of the communication plan to inform colleagues and other stakeholders of strategic initiatives Involved in the daily operation of communications to ensure to the adherence of established processes  Manages multiple streams of communications across multiple IT Teams and via multiple communication medias Operational responsibility of the WTW desktop comms tool and therefore manages updates, releases and basic configuration of that tool. Plays key role in producing appropriate reporting and metrics to demonstrate service value and needed improvements Work closely with our global and local communications groups and specialists to ensure success of communications programs, campaigns, printing, delivery and all facets of the programs are delivered as expected

The Requirements

Demonstrable knowledge and understanding of executing communication methodologies in a global organization that change behaviorsDemonstrate knowledge and understanding of excellent communication skills including written, verbal, and listeningDemonstrate ability to execute a global campaign with multiple communication approaches (video, print, electronic, apps, etc.)Ability to understand and simplify technical instructions so they are understandable and easy to followMust have experience working in an environment which utilizes knowledge management and self-serviceA heavy focus on customer service, customer experience and usabilityProven excellence in measuring and reporting KPI’s for communications and branding impactExperience of producing and utilizing graphics / imagery to effectively tell a storyMust have a basic understanding of IT Service fundamentals – basic ITIL knowledge idealActively promotes ideas, proposals, influences strategy, encourage innovation and manages changeCustomer Service orientation with a strong bias toward actionEffective and calm under pressureAbility to influence, network and collaborate with stakeholders

Qualifications:

Qualified degree from an accredited University / CollegeBusiness Communication Certificate, CMP, Masters in communication, or equivalent 5+ years of experience

WTW is an Equal Opportunity Employer