Summary The Communication Program Manager is responsible for initiating, planning and coordinating internal communications within and between the approximately 1,300 employees of the District of Columbia Courts, and will assist in numerous external communications initiatives and efforts under the guidance and direction of the Court’s director of media and communications. The incumbent also handles stakeholder outreach, planning and coordination in support of court initiatives. Responsibilities BRIEF DESCRIPTION OF DUTIES: The Communication Program Manager will be a true storyteller – leading the Courts' various internal and external communications channels so that those who work for the Courts and those that we serve are receiving timely, relevant, and helpful information. The candidate must be creative, enterprising, and self-motivated. The candidate will develop ideas in a collaborative environment – where the candidate will have the resources to develop, shoot, write, produce, edit and post creative content to various platforms. Ensures the effective communication of the DC Courts' goals and initiatives to all court employees and stakeholders. Develops and manages digital content (intranet, website, videos), ensuring that it is relevant, of interest, and easily accessible by all employees. Assists in maintaining and updating the Court’s website, including writing, editing, and updating content in a timely manner. Updates documents, forms, and brochures for public consumption. Develops and helps execute the communications strategy for the DC Courts' Executive Team and court leaders in support of court projects and initiatives. Plans, executes, and implements communications plans for court-wide initiatives and engages with stakeholders. Provides divisions with advice, assessment, and guidance geared toward improving business processes, creating new service channels, and strengthening public and employee engagement. Coordinates and supports initiatives to enhance access to justice, such as initiatives for new technology products and content channels. Plans and manages the content development and production of the Full Court Press, including writing and editing content and handling the desktop publishing process. Develops new channels of communication between divisions, units, teams and their employees to enhance employee engagement and public engagement, and thus to enhance public trust and confidence in the judiciary. Assists in developing and executing court-wide strategic initiatives and projects. Requirements Conditions of Employment Background and security investigation are required. This position is an Excepted Service appointment. To qualify for this position, you must submit the following: 1. Resume 2. Completed Vacancy Questionnaire 3. Documentation /Proof of Education (e.g. copy of college transcript or degree) 4. List of three (3) professional references All required documentation must be received by the closing date of the announcement. Qualifications MINIMUM QUALIFICATIONS: Bachelor's degree in journalism, communications, public relations, advertising or a related field plus six (6) years of experience creating and managing communication content, plans and initiatives for internal and external audiences. Expert knowledge of written, oral, and social media communications principles and methods. The ideal candidate for this position must have a strong sense of customer service, excellent analytical and problem-solving skills, experience in handling multiple and competing priorities, the ability to communicate effectively in writing and in person at all levels, and a proven track record of managing highly visible initiatives and fostering continual improvements Education Substitution: Master's degree in journalism, communications, public relations, advertising or a related field plus five (5) years of experience creating and managing internal communications plans for an agency. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency. Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted. Education To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/. Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Additional Information This job is being filled by an alternative hiring process and is not in the competitive Federal civil service. Please note there is a mandatory one year probationary period for all new court employees. All required information must be received by the vacancy announcement closing date.