About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.About the role
Get ready for another season of sun, luxury, and excitement at Four Seasons Astir Palace Hotel Athens! As we gear up for 2025, we’re looking for energetic, fun-loving professionals who are passionate about hospitality and ready to make each day as memorable as our stunning seaside views.
Recognized as a Great Place to Work and ranked No. 35 in the World’s 50 Best Hotels, we take pride in fostering an environment where excellence thrives, and everyone feels valued.
We are looking for Communication & Reservations Agents to join our Seasonal team for 2025!
What you will do
To be fully aware of Four Seasons core standards and service Culture at all times.Capture sales from in-coming reservations calls and coordinate details of each reservation.Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.Answer General Reservations e-mail, retrieve and distribute mail.Handle guest complaints in accordance with Four Seasons policy.Process WRO, OTA, Internal Reservations, and FIT reservations.Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.Monitor Front Desk reservations made night prior, address any reoccurring issues.Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.What you bring
Applicants must have the legal right to work in the European Union.Fluency in English is essential. Proficiency in Greek is an advantage.Excellent client communication skills are essential for this role.No Experience is need
What we offer:
Schedule & Hours:
Summer Seasonal Job - 5 working days per week, with 2 days off. Schedule is changing every week according to business needs.If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!