Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$87,000 - $151,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

Provide Enterprise Compliance Journaling – Archiving & Surveillance Technology support; troubleshooting & addressing service requests, incidents, changes and other issues raised by TD global Compliance teams.  Provide technical expertise with a focus on efficiency, reliability, scalability, and security; includes support, integration, maintenance/updates and improvements of systems that retain email/chats and other electronic messages for regulatory compliance requirements.

KEY ACCOUNTABILITIESInteract with governance and control groups, (e.g. regulatory/operational risk, compliance and audit) to consult on risk issues/items related to Compliance Journaling process, technology and toolsCollaborate with Compliance stakeholder teams to understand & meet their journaling/surveillance needsLiaise with internal teams, vendors, Business/Solution Analysts to resolve Compliance Journaling issuesPerform data integrity validations and support relating to eDiscovery, investigations of electronic communication data, migrations, change implementations, upgrades and tool integrationsAssist in Compliance audits by providing process/access/security details and evidenceContribute in RAID, Change, Incident and Problem Management meetingsSupport Security/Legal/HR and internal compliance stakeholders with eDiscovery/investigations, audit queries and other regulatory/legal/FINRA requestsProvide Admin support of cloud archiving/surveillance tools for TD Compliance stakeholdersGenerate Compliance reports using various tools; PowerShell & vendor built-in application reportingTroubleshoot and resolve issues related to the overall Compliance Journaling solution for hybrid Microsoft Exchange On-Prem/Office365 Tenant enterprise environmentEnsure deliverable deadlines are met without compromising the qualityAnalyze requirements and deliver journaling related tasks as part of the overall solutionConduct testing as required to support routing changes for journaling, software maintenance/upgradesResolve Compliance incidents, service requests and change records via Problem & Incident Management tracking tools and working with both Application and Compliance software vendors.Participate in effort estimation and planning discussionsFor incidents/escalations, testing/validations and change implementations/upgrades with 3rd party vendors and internal teams after-hours & weekend support coverage as needed.Work effectively as a team, supporting other members in achieving business objectives and articulating any concerns and findingsParticipate in the overall end-to-end management of the service

Depth & Scope:

Expert knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issuesExpert knowledge of TD applications, systems, networks, innovation, design activities, best practices, business/organization, Bank standards, and may fulfill a governance roleExpert knowledge and experience in own discipline; integrates knowledge of business and functional prioritiesActs as a key contributor in a complex and critical environmentMay provide leadership to teams or projects; shares expertiseApplies in-depth skills and broad knowledge of the business to address complex problems and non-standard situations

Education & Experience:

Bachelor's or Graduate degreeStrong academic background (e.g., computer science, engineering)7 + years relevant experience

Preferred Qualifications:

Strong overall technical background working with the following:  Microsoft Exchange/PowerShell, Active Directory, BlackBerry (BES/UEM), Microsoft Teams, other Instant messaging and collaboration software (Bloomberg, Reuters, etc.)Demonstrate understanding of compliance journaling and surveillance tools, mail routing, mail connectors and routing rules, message queuing, NDR messages, Active Directory, cloud archiving solutions – Microsoft Purview, HPE/Micro Focus/Smarsh Digital Safe/Audit Center/Digital Safe Discovery & Supervisor and Smarsh Enterprise Platform/Enterprise Archive/Conduct/CognitionExperience implementing data management controls including Reconciliation in a regulated context  Experience with testing, deployment and management of secure external file sharing technologiesExperience with file transfer technologies – FTP/SFTP/TIBCOAble to analyze complex systems and business needs by gathering relevant info and working with vendor, business users, solution architects, engineers, support, operations and management to complete deliverablesStrong troubleshooting skills with the ability to perform deep dive investigations and header/log analysis - to resolve issues and determine root causeDocument test cases/results related to validation exercises – as well as work processes/proceduresStrong analytical abilities, excellent time management & prioritization skillsExperience working in a highly regulated and process-driven environmentAbility to effectively interpret technical as well as business objectives and challengesAbility to problem solve and be outcome drivenUniversity or post-Graduate degree in Information Technology, Computer Science, Computer Engineering, or related field is preferableSolid understanding of Incident, Problem and Change Management processesHands on experience with a regulatory compliance communication record retention and surveillance solution like Smarsh Enterprise Archive and Conduct, or a similar product from Proofpoint, Global Relay, etc. strongly preferred.Working knowledge of TD applications, systems, networks, innovation, design activities, best practices, business/organization, Bank standards, and may fulfill a governance roleMicrosoft messaging or security certificationActive Directory/LDAP/LDIF/GPOExchange/Outlook/O365/OWA/PowerShellUnderstanding of Security & EncryptionIT experience at a Top 10 NA BankAble to confidently present and speak to Compliance, Security, Risk and Control partners

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.