Communication Specialist Technician - Guardian Medical Transport, Flagstaff, AZ
Northern Arizona Healthcare
Welcome page Returning Candidate? Log back in! Communication Specialist Technician - Guardian Medical Transport, Flagstaff, AZ Job Locations US-AZ-FLAGSTAFF Requisition ID 2025-19730 Recruiter: DAWN JOHNSON Recruiter Email: dawn.johnson@nahealth.com Schedule Variable FTE 0.900 / 36 hours (Regular Full-Time) Overview The Communication Specialist/Technician, under the supervision of the Communication Center Supervisor, is responsible for the coordination of air and ground transports, office/clerical tasks, and preliminary billing tasks. Overall communications are via phone, radio, verbal, text and written word. The Communication Specialist/Technician will be able to think and function independently as well as project a positive image as a customer representative at all times. Responsibilities Operations* Utilizes all modes of communication to promote, maintain, and enhance air and ground operations.
* Obtains patient information from a variety of sources.
* Composes clinical crews and notifies flight crews, gathers patient equipment needs, coordinates arrivals at the airport and/or hospital.
* Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units, as well as to promote safe patient care missions.
* Notifies receiving hospital and ground transport of ETAs.
* Skilled in the current systems utilized in the communication center.
* Assists with orientation of new Communication Specialists/Technicians.
* Navigation techniques/terminology, transport following, and map skills. Documentation* Utilizes the dispatch software for data entry, reports, and statistical retrieval.
* Obtain prior authorization as needed and prepare long distance flight quotes. Compliance/Safety* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Completes all company mandatory modules and required job specific training in the specified time frame.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. Qualifications Education High School Diploma or GED- RequiredCertification & Licensures Guardian Air Transport:
Current IAMTCS Certification (within 2 years of hire) - Required
Heartsaver or RQI/BLS (American Heart Association) - Preferred
Guardian Medical Transport:
BLS (American Heart Association) - PreferredExperience EMS/Medical background- Preferred
Dispatching experience- Preferred Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
* Obtains patient information from a variety of sources.
* Composes clinical crews and notifies flight crews, gathers patient equipment needs, coordinates arrivals at the airport and/or hospital.
* Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units, as well as to promote safe patient care missions.
* Notifies receiving hospital and ground transport of ETAs.
* Skilled in the current systems utilized in the communication center.
* Assists with orientation of new Communication Specialists/Technicians.
* Navigation techniques/terminology, transport following, and map skills. Documentation* Utilizes the dispatch software for data entry, reports, and statistical retrieval.
* Obtain prior authorization as needed and prepare long distance flight quotes. Compliance/Safety* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Completes all company mandatory modules and required job specific training in the specified time frame.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. Qualifications Education High School Diploma or GED- RequiredCertification & Licensures Guardian Air Transport:
Current IAMTCS Certification (within 2 years of hire) - Required
Heartsaver or RQI/BLS (American Heart Association) - Preferred
Guardian Medical Transport:
BLS (American Heart Association) - PreferredExperience EMS/Medical background- Preferred
Dispatching experience- Preferred Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
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