The Communication Manager uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev. The Communication Manager provides verbal direction to RTMS Radio Dispatchers. Proactively intervenes, using all available resources, to ensure that the safest high-quality service is provided. Collaborates with the local Transdev operating divisions and the Client regarding; service interruptions, on time performance issues, Standby Bus Usage, detours, bus stop concerns, lost & found items, service capacity and other needs such as; Bus Bridges, Documents in various data base systems, including accurate information in Trans Track information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc. Works with MTS Code Compliance and local law enforcement services as needed to maintain a safe and comfortable environment for passengers. This position is based in San Diego, CA in supporting the MTS Contract. Transdev is proud to offer: + Competitive compensation package: Minimum $70,000 – Maximum $70,096 Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 7 days + Holidays: 7 standard + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard San Diego Policy Key Responsibilities: + Supervises RTMS Radio Dispatchers to ensure operators are in compliance with Policy and Procedure set forth by the Company. + Writes preliminary notices of action for disciplinary purposes and “pat on the back” which are then reviewed by immediate Manager. + Provides information and input in work evaluations and staffing and selection decisions. + Performs on the job (OTJ) training. + Design and deliver training process to RTMS Radio Dispatchers and Bus operators. + Allows for moderate independence and/or autonomy to make work decisions. + Issues preliminary notices of action for disciplinary purposes when appropriate + Assists subordinates with routing problems, operational disruptions, or any other assistance as necessary to provide safe and courteous operation of Metropolitan Transit System + Continuously reviews system performance display monitors and communicates with drivers that are off schedule, off route, late starting trips or off headway. + Must be able to compile daily kpi service reports + Other duties as required. + Travel requirement outside of immediate work area to South Bay and/or El Cajon office. Qualifications: + High school diploma or equivalent, such as GED, required + Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain one + 3 or more years of relevant transit supervisory experience required + Thorough knowledge of transit system regulations and operations. + Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs + Good written and oral communication skills + Ability to organize and perform work efficiently; strong attention to details + Ability to work effectively with labor; may include labor grievances and negotiations + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:Please Click Here for CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 4234 Pay Group: 6FM Cost Center: 327 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.