Overview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! We are seeking a dynamic and creative Communications Officer to join our team. In this role, you will lead and deliver impactful communication strategies that enhance our brand, engage our audiences, and ensure our messaging is clear, consistent, and compelling. Responsibilities Develop and implement communication plans that align with organizational objectives. Create, edit, and publish engaging content for digital platforms, including websites, social media, and email newsletters. Act as a brand ambassador, ensuring all communications are on-brand and resonate with our target audiences. Monitor and evaluate the performance of communication initiatives, providing regular reports and insights. Collaborate with internal teams to promote campaigns, events, and key messages. Handle media relations, including drafting press releases, responding to inquiries, and building strong relationships with journalists. Stay up-to-date with industry trends and recommend innovative communication strategies. Qualifications Proven experience in a communications, marketing, or PR role. Excellent written and verbal communication skills. Strong understanding of digital platforms and content management systems. Experience managing social media channels and analyzing engagement metrics. Ability to work independently and collaboratively in a fast-paced environment. Amenable to work onsite and shifting schedules, mostly in the night shift. Desirable: Experience in graphic design or video editing. Knowledge of SEO and digital advertising. Familiarity with the BPO industry.