Summary

The Guthrie Clinic's Pulse Center is a service that will provide critical support to the system through virtual care delivery, along with bed management and transfer coordination. Communications technicians will receive valuable exposure to the inner workings of hospitals in a fast-paced environment. This position will provide coordination of communication between The Guthrie Clinic Hospitals, Guthrie physicians, EMS ambulances and helicopters, referring and receiving facilities and other health-care related agencies, specifically related to internal and external patient transfers. Provide observation and monitoring of electronic safety, security and alarm systems for Guthrie's Sayre Campus and any Guthrie entity as requested.

Experience

Paramedic experience required; will consider other equivalent experiencePreviously demonstrated leadership and effective communication requiredExperience in a high acuity setting with strong clinical judgement, critical thinking skills and attention to detail

Prior experience in a transfer center, emergency call center, or health care setting preferred. Prior experience in multi-functional communications, operation of monitoring safety and security electronic operations, and computer literacy and data entry/EPIC experience preferred.

Education

High School diploma or GED. Will consider experience as a Paramedic or other equivalent licensure/degree in lieu of education.

Licenses

Paramedic or equivalent licensure/degree preferred.

Essential Functions

1.  Serves as the referral center for incoming and outgoing patients.

Coordinates communication between referring physicians, facilities, and agencies with the appropriate Guthrie physician, department, or individual. Coordinates and arranges emergent and non-emergent patient transfers across all Guthrie Hospitals. Assists other facilities or agencies with arrangement of patient transfer as needed. Monitors, receives, and coordinates communication between in-bound ambulances and helicopters, takes EMS report or connects to Medical Command or Emergency Departments as appropriate.Listens attentively and provides detailed documentation to prevent communication breakdowns between the sending and receiving parties for a smooth patient transition.

2.  Communicates with staff at internal and external entities for proper bed placement

Collaborate with the House Supervisors at each Guthrie entity for proper placement of patients.Prioritize the data and information collected based on the patient’s immediate condition or anticipated needs.  Work through potential risks or barriers to getting the patient here in a safe and timely manner.Assist with the efficient and appropriate patient bed assignments while monitoring on-going bed availability across the system.  Collaborate with the House Supervisors at each Guthrie entity regarding patient throughput.Assist with inputting patient placement in Epic, when needed

3.  Provides monitoring of the following Guthrie Sayre Campus, Life safety, and Security Systems: 

Panic Alarm Systems – Dispatches security officers to area requiring assistance. Coordinate outside assistance if needed.CCTV Systems- Monitors the closed-circuit TV systems. Monitors for unusual or suspicious activity. Notifies Security or appropriate agency when an unusual event is observed.Receives other alarms or requests for services and handles appropriately.

4.  Completes, compiles, and assures accuracy of essential data in various Communications Center and Transfer Center documentation methods, forms and databases.

5.  Serves as the point of contact for pre-hospital communications during mass casualty disasters and hospital emergencies. 

Assists in placing emergency calls for both internal and external customers as requested or appropriate.Activates the hospital Command Center through the ezNotify system.Coordinates communication between area ambulances, helicopters, RPH and other facilities in collaboration with the Emergency Operations Center.

6.  Provides coordination of communication, answering services, alarm monitoring, and informational reports for the following groups and organizations:

RPH Security phones calls and dispatching of security officers as needed.Dispatching of internal transporters when needed.Requests for the Regional CISM Team and makes notification through Bradford County EOCRequests for Guthrie Air. Refers calls or request information to Air Methods Communications Center, LifeComm, as appropriate.

 

Other duties:

Represents the organization in a professional, courteous manner to patients, families, co-workers, and other health team members, while being sensitive how verbal and non-verbal communication is perceived. Maintains confidentiality in compliance with HIPPA at all times.Prioritizes and expedites all Communication Center's calls in an appropriate and timely manner.Collects patient transportation vouchers.Notifies staff and outside entities of hospital diversion status.

update 5-23-24