Pune, Maharashtra, India
12 days ago
Communications Trainer II

Job Title:

Communications Trainer II

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:Build and sustain professional and communication skills for advisors in NHTUndergo the TTT certification and thereafter deliver NH Training to NHT batchesIdentify Learning needs of agents/ any other learners/ business as a learning consultantDesign training curriculum using the principles of Instructional DesignWork closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to   customize training according to the Project/process.Observe and evaluate trainee performance during real time training sessionsTrack and maintain trainee attendance and trainee certification records for audit purposes.Initiate and participate in the projects of the team and the departmentConducting refresher or stratified training batches on NHT modulesShould be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversionWhen not involved in batches, be willing to support National Command Center with the language assessments for hiringMaintain key MIS related to all the above activitiesMaster Trainer - preferred Key Skills and knowledge:Good knowledge of V&A and Grammar, Soft Skills and Facilitation SkillsHigh levels of spoken and written communicationInterpersonal and team management skills are a mustAbility to interact with different levels in the organizationBasic knowledge of Instructional design desirableExposure to Quality shall be preferredExpertise in Excel & power pointKnowledge of basic banking terminology. Educational qualification: Graduate  Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Pune - Amar Tech Centre S No.30/4A 1

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Confirm your E-mail: Send Email