Job Title:

Communications Trainer II

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and  Key responsibilities:

Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT ToolMaintain Data and MIS as per the training BPMS  and other  requirementsSupport intra & inter function collaborationProactively implement best practices and add value across locationsAttend the TTT for client requirementsInterface with customers as per requirementConsistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirementConduct Need analysis and share feedback with the stakeholdersProvide Feedback to the New Hires on Soft Skills and basic grammarParticipate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training teamAnalyze and report findings for Process Training batchesMeet the training requirements of the BU basis TNADesign & develop training processes (need identification to feedback and follow through) in consultation with the training teamsTrack and report improvement

Key skills and knowledge:

Excellent communication skills (English & Hindi).Data Handling , data interpretation and Data Management.Good people management and Interpersonal Skills.           Good knowledge of computers and MS Office (Excel, Power point).Good facilitation and presentation skillsAnalytical / Quantitative skillsPlanning and Decision makingAbility to prioritizeAbility to meet deadlinesMulti-taskingStrong organizational skills and Presentation skillsAbility to work under pressureAbility to drive initiatives to closureAbility to deal with all levels of employees with different accents and dialects

  Qualification : Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Visakhapatnam - SRK 7th & 8th Floors

Language Requirements:

Time Type:

Full time

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