JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overall Role

Support the employee experience by providing hospitable and warm customer service · Assist Facilities Management in the delivery of soft & hard services · To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset and vendor management · Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members. · Be the voice of the customer by listening and providing for their requests · Be a supporter of change and spokesperson for the office move

Duties & responsibilities

Need to be culturally sensitive and perform work ethically and with integrity. · Good knowledge of the surrounding places i.e: location of the ATM, restaurant, direction to the train station · Responds to requests for information, service, and assistance in a timely manner. · To handle enquiries on all matters related to soft services requests for the Users. · Arrange broadcast material to client group communication team for Client to send out to the whole office · Assist in Helpdesk by answering call and ensure all calls are log into Helpdesk system and ensure tickets are being followed up by the relevant team · Upkeep and update the list of vendors and contacts monthly · Assist in collation for all team monthly report · Handle Minutes of Meeting with JLL vendor & landlord · Assist with any other duties as assigned by the reporting Manager for any operational or business needs · Handle Vendor invoices that include coding, tracking the payment · Assist and coordinate all the landlord meeting and requirement · Manage all soft services related matter (reception, mailroom, pantry, cleaning, pest control, landscaping, card access, C-pass request etc.) · Manage all hard services related matter with vendor and landlord (UPS, FM200, BMS, CMS, HVAC maintenance, Annual Shutdown etc.)

Key Competencies

Able to multitask and resolve multiple requests simultaneously · Adequate interpersonal skills to manage diverse range of service providers and Client representatives · Good people skills and ability to interact with a wide range of client users and demands · PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions · Demonstrated experience with continuous improvement initiative · Good communicator, confident, friendly, engaging · Able to relate to different stakeholders of the organisation · “Customer first” mind set

Key Measurables

(KPIs) · Workplace Pride · Workplace Productivity · Employment Agreement · Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies

LEADERSHIP · Work towards objectives unsupervised · Be willing to assist and mentor colleagues PERSONAL EFFECTIVENESS · Contributes via regular feedback, to the overall performance of the delivery team · Set targets for self to achieve maximum team performance DECISION MAKING · Be able to make difficult decisions and resolve problems or improve operations. · Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/UBS AG RELATIONSHIP BUILDING · Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients. · Gain respect from the team and clients. COMMUNICATION · Listens effectively and communicate through actions and example. Has good written and oral communication skills

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.