JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Reception / Guest Services Ambassador is responsible for the delivery of amazing guest experiences at one of the most exciting JLL client’s offices. We’re looking for enthusiastic individuals to create best-in-class reception & concierge experiences for employees, business clients, community members and interview candidates. Be at the heart of our reputation for extraordinary guest services!

Key Responsibilities

Core functions include:

Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!Create memorable experiences with a warm, welcoming   personalityTake initiative to proactively address guest needs and answer questionsShare your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productiveCollaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needsEnjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiencyDemonstrate confidence, professionalism, responsiveness, and exceptional customer service skills

Additional responsibilities include:

Track all visitors, including vendors, visiting employees and guestsManage parking and vehicle logs and recordsCoordinate security access cards for employees and vendorsWelcome event guests and assist with printing visitor badgesAssist with tracking employee on-boarding/off-boarding processesManage incoming and outgoing courier and other packages or mail as requiredSupport the annual management plan by accomplishing key performance indicatorsPerform ad hoc facilities assignments as needed

Qualifications:

Experience: Minimum 2 years previous customer service-related experienceFlexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guestsPeople Person: The best part of serving others is creating experiences for them that go beyond the expectedExcellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is requiredMulti-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracyTechnology and Tools: Proficient in a range of information technology tools and platformsMinimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages

Estimated total compensation for this position:

58,000.00 – 65,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.