Learn what makes QTS a unique place to grow your career!

When you make the decision to join QTS, you are choosing to work alongside talented professionals that have one thing in common-the passion to serve others. Your talents and commitment to our team and mission will be supported by a culture of Servant Leadership and care that is embodied in how we live out our Core Values: Integrity, Character, Trust, Action, Innovation, Accountability, Team-Oriented, Respect our Customers, Support of Family, Faith and Community Volunteerism. It’s a culture that focuses on the needs and concerns of our employees, our customers, and our communities.

The role of the Community and Social Impact Director embodies each of these areas but focuses most intently on the needs and concerns affecting QTS employees and the communities in which we operate.

This role will provide leadership to support the Europe QTS team to develop and deliver community and social impact initiatives in line with QTS’s vision and values through the QTS team and developments that will be benefit our employees, their families, our clients and stakeholders, supply chain and the communities we serve.

The Community and Social Impact Lead will be responsible and accountable for an opportunity to support the SVP of Community Impact and team in the assistance and growth of our Community Impact programs and the care for every employee and their family.

This person will be directly involved in the lives of employees as well as being active in the programs and corporate events that serve our people and our communities.

This position is required to travel to any of our QTS locations in the Europe region.

Duties and Responsibilities

Partner with the Community Impact team and other business leaders to assist with the implementation and administration of various Community Impact programs, processes, projects, and objectives.

Developing and implementing a Europe wide community and social impact strategy across pre design, development, construction, operational and legacy phases.

Managing relationships with internal and external stakeholders to develop collaborative partnerships to achieve sustainable social impacts.

Responsible for embedding social, economic impact requirements into QTS procurement processes across the European businesses.

Manage relationships with principal contractors and supply chain for all community and social impact requirements including monitoring and reporting performance.

Develop social and economic KPIs for data centre developments across Europe to benchmark performance and demonstrate social and economic impacts to investors, board.  Internal and external stakeholders.

Lead and manage all aspects of community and social impact for QTS.

Identify external partnerships and stakeholders to leverage data centre development to generate social impact opportunities. This includes leveraging external resources and funding to deliver maximum impacts for all local stakeholders.

Providing guidance and support to wider QTS Europe team in all aspects of social value.

Identify a globally regulated and adaptable community and social impact measurement system for QTS that demonstrates contribution to UN SDGs and supports ESG reporting.

Support and promote the QTS mission, strategy, and Core Values while providing caring support for all employees.

Serve as a confidential listener for employees and their family.

Act as a liaison between employees and Community Impact team senior leadership.

Partner closely with SVP of Community Impact and team to assist when called upon for helping in areas of Q-Community, BE Groups and employee relations opportunities while maintaining the highest level of confidentiality regarding employees’ conversations and interactions.

Assist Community Impact team and SVP in providing employee and family member counselling and connecting them to next level support.

Participate in and provide leadership coordination of activities including volunteer events, summer and holiday activities, and other site events.

Establish a schedule of site visits as a leader directly as well as with Community Impact team, SVP, and other leaders that focus on employee interactions in order to build trusting relationships with all employees. Some travel required.

Responsible for being available for crisis response activities to support SVP and Community Impact team, including but not limited to hospital calls, assisting at funerals, and other related duties.

After hours support on some evenings and weekends may be required in order to respond to the needs of employees or their families.

Assist with the administration and promotion of all Community Impact programs such as the QTS Employee Crisis Fund, Scholarship Fund, QTS sponsored events and other philanthropy projects.

Identify and establish T3 (Time, Talent, Treasure) relationship with organizations in the community that align with QTS core values and culture. As new markets open in region, work ahead of site development to also establish these relationships.

Assist in areas of Community Impact that include our Belonging & Engagement (BE) groups, Q-Community groups, and Employee Experience (EX) action item efforts.

Basic Qualifications

Bachelor’s Degree or equivalent experience, preferably in a related field.

Ten years of direct or partnered People Services and community related experience.

Ten years leading teams, employee engagement and developing programmes

Preferred Qualifications

Experience that includes PM and oversight of major programs and strategic planning.

Fifteen years leading teams, employee engagement and developing programmes.

Five or more years of military, emergency services, hospital, or community relations experience.

Knowledge, Skills & Abilities:

Excellent interpersonal skills with the ability to interface with all levels of the organization.

Acute listening and communication skills and able to lead presentations.

Knowledge of, or willingness to learn about, various world faith systems which will enable an interdisciplinary understanding of all employees.

Ability to maintain the highest level of confidentiality regarding all communications with employees and management.

Proven skills in various levels of professional counseling/mentoring/coaching.

Be comfortable in providing guidance as requested.

Ability to provide special care/empathy support for employees.

Experienced in supporting people through challenging situations which may include critical illness and death.

Displays a high level of emotional strength and stability.

Ability to work comfortably with individuals of any race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.

Total Rewards

25 days annual leave and public holidays

32 paid volunteering hours per year

Salary sacrifice pension scheme

Employer paid private medical and dental cover for employees and dependents

Life assurance

Illness financial protection including critical illness cover and income protection

Employee referral bonus equivalent to exchange rates of $2,500 at time of award, subject to eligibility

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.  Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on TalentAcquisition@QTSDataCenters.com