With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Community Manager is responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. This position reports to our Los Gatos office.

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Duties include but not limited to:

\n\nSupervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.\nActs as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.\nPerform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.\nEnsure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.\nReview monthly financial reports and ensure management summary is submitted to the association Board of Directors.\nProvide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.\nMonitor corporate and client delinquency rates and collections process for account portfolio.\nAttend Board meetings per the management agreement and community events as needed.\nPrepare Board packages according to established time frames.\nEnsure Board of Directors is aware of legal actions involving the Association.\nMaintain unit and contract files relating to the operations of the Association.\nAssist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.\nResponsible for maintenance of C3 data base, including updating resident information.\nResponsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.\nResponsible for oversight of Associa staff as contract provides.\nCoordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.\nOversee the AP process in accordance with Associa home office processes and procedures.\nOther duties as assigned.\n\n

Salary range $75k - 85k

\n Requirements\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.\nKnowledge of communities/property/real estate and homeowners associations.\nKnowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.\nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.\nKnowledge of conflict resolution techniques at a proficient level.\nProfessional communication skills (phone, interpersonal, written, verbal, etc.).\nProfessional customer service skills.\nSelf-motivated, proactive, detail oriented and a team player.\nTime management and time critical prioritization skills.\nAssociates Degree Required\nBachelor’s Degree Preferred\n1 – 3 years of Community Association experience\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.