Welcome to The Retreat, Atlanta’s premier rooftop private members-only club. Nestled above the city skyline, The Retreat is a curated sanctuary for innovators, creatives, and discerning professionals who value connection, culture, and elevated experiences. More than a destination, The Retreat is a lifestyle—offering refined hospitality, dynamic programming, and a vibrant community at the heart of Atlanta. The Community Concierge serves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless. You’ll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart. Key ResponsibilitiesMember Relations & Engagement + Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging + Build authentic relationships and maintain a presence in key areas of the club + Anticipate member needs and deliver exceptional personalized service + Facilitate organic networking and social interaction among members Experience & Atmosphere + Maintain The Retreat’s elevated ambiance through impeccable service and presentation + Support and contribute to the execution of club programming including events, live music, speaker series, and tastings + Ensure all club spaces remain welcoming, organized, and aligned with brand standards Administrative & Communication + Manage reservations, inquiries, and requests via email, phone, and in person + Track member preferences and milestones to support thoughtful engagement + Assist with onboarding new members and guiding them through club offerings and etiquette Team Collaboration + Partner with F&B, events, and operations teams to create a seamless member experience + Share member feedback and observations with leadership to inform continuous improvement + Support special projects and VIP experiences as needed Qualifications + 2+ years of experience in luxury hospitality, guest services, or private membership environments + Strong interpersonal skills with a polished, professional demeanor + Highly organized and proactive with keen attention to detail + Confident navigating social environments and high-profile clientele + Passionate about delivering exceptional service and building community + Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus What We Offer + Competitive compensation and benefits package + Complimentary staff meals during shifts + Professional development opportunities within a growing hospitality brand + A design-forward, inspiring workplace above the heart of Atlanta Powered by JazzHR