Your job is more than a job

Manages the overall relationship with Community Connect partners. Responsible for overall customer satisfaction. Monitors and manages ticket and request resolution in alignment with SLAs. Responsible for identifying and managing risks with the use of Epic. Acts as a trusted advisor of the client and assists with aligning business needs and overall adoption of Epic. Strengthens relationships with LCMC Health and acts as a liaison between the customer and all areas of LCMC Health.

Your Everyday

GENERAL DUTIES

Responsible for managing the overall relationship with Community Connect customers.Serves as the liaison between the Community Connect customer and LCMC Health.Responsible for understanding and supporting customer needs.Ensuring all issues and needs of the customer are resolved and met.Responsible for training and onsite support for all customers.Analyses and assess present and future needs, trends, challenges, and opportunities related to Community Connect operations.Participates in strategic planning for designed areas.Establishes practices that meet or exceed customer expectations and foster a customer-focused environment.Maintains professional communication at all times.Ensures accountability through timely follow-through and escalation as required.Performs other required duties as assigned.

The Must-Haves

Minimum:

EDUCATION/EXPERIENCE QUALIFICATIONS

Associate’s degree and 4 years of Epic experience

Bachelor’s degree and 2 years Epic experience 

LICENSES AND CERTIFICATIONS

Epic Certification (Cadence, Ambulatory, and/or PB/Claims)

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion.  Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

 

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.