Molina Healthcare of Kentucky is hiring for Community Connectors for our Tobacco Cessation program. This role is remote; however candidates should live in or near the following counties- Bullitt, Hardin, or Jefferson. 

These roles will be focused on addressing Nicotine cessation as part of a statewide improvement plan.  You will be educating and informing members about this aspect of their plan coverage and how it can help transform their lives. From there you will link members with providers and the Kentucky Link Line.

Highly qualified applicants will have the following experience:

Must live in or near the locations listed. Have a passion for educating and/or teaching.  Great computer skills, including being able to navigate between different system, taking notes while on the phone with members, and being able to use Excel above a beginner level. Ability to be a team player and also work independently. Great communication, both written and verbal. Able to display empathy and compassion for the members we serve. Familiarity with heath care systems, social services, and community resources. (Bonus, but not required in Managed Care, Medicaid, Health Plan or Health Insurance etc.)

Preferred Experience:

Solid work history Healthcare customer service experience preferred. Insurance or Managed Care experience Highly Preferred! Must have intermediate or above computer skills (Typing, MS Office Suite, Etc.). Willingness to learn, go above and beyond, have and use critical thinking skills. Bilingual in any language preferred, however any African language highly preferred. If you live in or near the areas listed and enjoy being involved in and helping your community- We want to talk to YOU! This very important role will help others obtain the support necessary to better manage their health and wellbeing!

KNOWLEDGE/SKILLS/ABILITIES

Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs. Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc. Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments. Assists members in accessing social services such as community-based resources for housing, food, employment, etc. Provides outreach to locate and/or provide support for disconnected members with special needs. Participates in ongoing or project-based activities that may require extensive member outreach (telephonically). Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.

REQUIRED EDUCATION: HS Diploma/GED
PREFERRED EDUCATION: Associate’s degree in a health care related field (e.g., nutrition, counseling, social work).

REQUIRED EXPERIENCE: Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances. 

Preferred Experience:

Solid work history Healthcare customer service experience preferred. Insurance or Managed Care experience Highly Preferred! Must have intermediate or above computer skills (Typing, MS Office Suite, Etc.). Willingness to learn, go above and beyond, have and use critical thinking skills.

REQUIRED LICENSE, CERTIFICATION, ASSOCIATION: Must have valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation.

PREFERRED EXPERIENCE:

Familiarity with healthcare systems a plus. Knowledge of community-specific culture. Experience with or knowledge of health care basics, community resources, social services, and/or health education.

PREFERRED LICENSE, CERTIFICATION, ASSOCIATION:

Current Community Health Worker (CHW) Certification preferred (for states other than Ohio, Florida and California, where it is required).

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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