JOB DESCRIPTION

Job Summary

Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long term care, for members with high need potential.  HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.

This position will be supporting our Washington State Behavioral Health Plan program. We are seeking candidates with previous experience navigating the BH system of care and working in community outreach/homeless programs. The Community Connector will be actively involved interacting with the community, helping members with their healthcare needs. This includes social service needs, community resources, and health promotion. We are seeking candidates with community-based work experience. A Certified Peer Specialist certification, Behavioral Health Support Specialist (BHSS), or SUDPT/SUDP is an additional benefit to have for this position. Bilingual candidates that speak Spanish are encouraged to apply to support our diverse communities. Further details to be discussed during our interview process.

This will be a remote position with field travel in Seattle, Everett, Tacoma, Olympia, Vancouver and Tri-Cities, or Spokane

The work hours are Monday-Friday 8:00 AM to 5:00 PM PST with flexibility to accommodate member needs.

Certified Peer Specialist certification, Behavioral Health Support Specialist (BHSS), or SUDPT/SUDP

KNOWLEDGE/SKILLS/ABILITIES

Serves as a community based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs. Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc. Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include:  scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments. Assists members in accessing social services such as community-based resources for housing, food, employment, etc. Provides outreach to locate and/or provide support for disconnected members with special needs. Conducts research with available data to locate members Molina Healthcare has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, or travel to last known address or community resource locations such as homeless shelters, etc.) Participates in ongoing or project-based activities that may require extensive member outreach (telephonically and/or face-to-face). Guides members to maintain Medicaid eligibility and with other financial resources as appropriate. 50-80% local travel may be required.  Reliable transportation required.

 

JOB QUALIFICATIONS

REQUIRED EDUCATION:

HS Diploma/GED

REQUIRED EXPERIENCE:

• Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances. 

REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:

• Must have valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation.

• For Ohio, Florida, and California only -- Active and unrestricted  Community Health Worker (CHW) Certification.

PREFERRED EDUCATION:

Associate's Degree in a health care related field (e.g., nutrition, counseling, social work).

PREFERRED EXPERIENCE:

• Bilingual based on community need.

• Familiarity with healthcare systems a plus.

• Knowledge of community-specific culture.

• Experience with or knowledge of health care basics, community resources, social services, and/or health education.

PREFERRED LICENSE, CERTIFICATION, ASSOCIATION:

• Current Community Health Worker (CHW) Certification preferred (for states other than Ohio, Florida and California, where it is required).

• Active and unrestricted Medical Assistant Certification

Certified Peer Specialist certification, Behavioral Health Support Specialist (BHSS), or SUDPT/SUDP

 

 

 

 

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.