COMMUNITY DOWN PAYMENT ASSISTANCE SPECIALIST WHAT IS THE OPPORTUNITY? The Community Down Payment Assistance Specialist will work closely with borrowers, mortgage bankers, and operations staff to secure down payment assistance from various local, state, and federal programs. This role is responsible for assessing borrower and community second providers for eligibility and guiding borrowers through the application process. What you will do Review application packages for community second providers and compile required documentation Partner with internal stakeholders such as credit, legal, risk, and compliance to review potential community second providers for approval Partner closely with the sales and operations team to obtain required documentation for down payment assistance approval Partner closely with various down payment assistance agencies/community second providers to provide documentation needed to secure funds for borrowers Act as a single point of contact for various down payment assistance agencies Responsible for the annual re-certification process for all down payment assistance providers Proactively identify down payment assistance providers in the markets that we serve and make recommendations to senior management whether to pursue or not Serve as an intermediary between borrowers, the bank, and assistance programs to facilitate communication and streamline the process Maintain up-to-date knowledge of local, state, and federal down payment assistance programs Maintain accurate records of client interactions, program applications, and outcomes. Prepare reports on program effectiveness and client success stories Other duties as/or assigned by management Must-Have* H.S. Diploma 3+ years experience working directly with down payment assistance agencies (local/state/federal) 3+ years of mortgage operations experience Skills and Knowledge Excellent working knowledge of DPA programs such as LIPA/MIPA Excellent working knowledge of the mortgage origination process Ability to maintain high levels of performance, especially in stressful situations Strong knowledge of federal/state regulatory policies and procedures Excellent written and verbal skills Excellent organizational skills Ability to effectively communication with internal and external parties and articulate information Strong PC skills, including Microsoft Office and Loan Origination systems Compensation Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.