When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
ResponsibilitiesThe role of the Community Manager is to lead, coordinate, support and facilitate all site events and be the point of contact for the client, site teams and their customers. The Community Manager is responsible for creating and nurturing a culture of excellence that delivers on the provision of a best-in-class service for the account.
The individual will work closely with site staff and their customers, as well as other service partners in the business, and as this role is highly visible. The role is hands on as required with the role holder being involved and supporting all aspects of events, whilst being proactive, adaptable and flexible.
Manage the marketing strategy and annual budget
Manage social media channels and provide monthly content
Attend industry relevant networking
Attend monthly marketing update calls with the Client
Provide monthly marketing reports including social media updates, digital marketing performance, tenant liaison updates, events, PR and communication updates
Work with 3rd party suppliers to raise the building’s profileDealing with press releasesResponsible for events management in the buildingFirst point of contact for all eventsBuilding relationships with event providersTo build a highly trusted relationship with the site teams and their customers ensuring our delivery is proactive and engaging. Listen and promptly act appropriately and constantly collaborate QualificationsMinimum Requirements include:
Experience in an events environment and marketingExperience in event coordinationThe ideal candidate will thrive in a quick moving, ambiguous environment, have an extraordinary attention to detail, while still working under tight deadlines. They will be collaborative, supportive, and skilled in handling multiple, complex, concurrent eventsOutstanding customer service skills and orientationProficient in MS Office and Outlook, and possess excellent written and verbal communication and people skillsMust be able to demonstrate flexibility in relation to type of works carried out and availability with events often operating out of hoursAn excellent customer focused manner at all timesAbility to be proactive and to possess strategic thinking and planning skillsStrong communication skills, leadership, teamwork, analysis, judgment, and customer focusAble to evaluate priorities and re-juggle as appropriateAble to resolve conflict and communicate intentions clearlyDeliver on time and with high quality resultsA proven team player at ease with sleeves rolled up approachExperience being involved with Workplace or Facilities operations at an event levelExcellent PC skills, proficient in Microsoft officeCustomer focusedGood communicator – both written and verbalAssertive, proud, positivePossess cultural awareness and sensitivityFluent or first language English is required (written and oral) Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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